Solutions Engineer

Digital Solutions Engineer

Remote (Travel Required)

Long Term Contract

Provides technical advice to support a variety of post-sales activities, including installation, testing, integration, and maintenance of our Medical Device Client’s products. This includes the responsibility for installing and interfacing IT products to Medical Device instrumentation and customers’ medical systems (LIS, EMR, etc) Assists Field Project Managers in assessing the application of our customer’s products to meet customer needs and preparing detailed product specifications for the implementation and integration of customer applications and/or solutions. Responsible for completing all required post sale technical implementation activities within the prescribed time frame, following documented procedures and processes, to ensure the product application/solution functions to specifications. Ensures customer satisfaction during the installation and integration processes and post-go-live period.

Manages expectations, identifies risks, and formulates plans to minimize impacts to the project. Directs and coordinates activities to ensure project progress on schedule while meeting all other specified project performance parameters. Actively participates in and conducts pre-implementation, implementation and post-project review meetings for our client’s customers with internal stakeholders. Performs remote and/or on-site configuration, testing, and troubleshooting or repair of IT solutions during the implementation process; e.g. go live, as needed. This may include system hardware software, security and networking. Requires frequent travel, 25% or greater, to customer sites for installation, issue resolution and participation in team meetings as required.

Responsibilities

• Responsible for the management of remote and/or on-site installation of IT product solutions at a customer site.
• Determines customer needs and sets appropriate installation expectations, ensuring resources are aligned and available to complete the required activities within the prescribed time-frame.
• Performs validation process of IT solutions to evaluate effectiveness.
• Ensures all customers are fully satisfied with their IT product installation.
• Serves as a technical resource for lower levels on more complex system issues and manages critical customer situations.
• Participates in new hire training and mentoring activities based on area of expertise.
• Meet standard activities to ensure project progresses on schedule and fulfills specified project performance parameters.
• Responsible for administrative requirements including expensing, project reports, documentation, status reports, and adherence to regulatory requirements.
• Performs troubleshooting during the installation process through the post go-live time-frame to ensure that the IT solutions are fully functional and utilized as planned. Escalates implementation issues, as needed.

Requirements

• Bachelor’s Degree in Computer Science preferred, Information Technology, Management Information Systems, and six years of laboratory IT, general IT, product line experience or 4 years of experience.
• Technical skills within product groups; such as Microsoft Windows, Microsoft SQL, Microsoft IIS, Oracle, Apache, JBoss, Drupal, PHP, MySQL, Networking, Security and Intersystems Cache
• Fluency with healthcare domain integration standards (e.g. ASTM, HL7, IHE, DICOM, HIPAA, ADT, etc.)
• Fluency with file parsing (XML, XSLT, etc.)
• In-depth knowledge of the clinical customer base and critical components of an LIS and laboratory IT processes and workflows
• Ability to troubleshoot highly complex problems, consults, and drives resolution
• Exemplary communication skills; ability to effectively communicate with and translate requirements for both technical and non-technical groups
• Able to confidently communicate with customers as issues escalate to a level where organizational/operational expertise is required.
• Excellent understanding of RTD total solution including interaction between RTD IT Solutions and Instruments
• Ability to evaluate complex processes and apply critical-thinking skills to complete assignments that are complex in nature
• Ability or aptitude to work on problems that are complex in scope where analysis of situations or data involves multiple contributing factors across multiple systems
• Ability to work on multiple projects concurrently managing time and expectations
• Ability to quickly gain knowledge and apply, understanding or skills and is willing to learn new solutions
• Effective communication skills; ability to effectively communicate with and translate requirements for both technical and non-technical groups
• Indicate below any additional preferred requirements if applicable (optional):
• One year project or process management experience, preferred
• Understanding of our client’s total solution including interaction between IT Solutions and Instruments

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.