Service Administrative Assistant

Wolter, Inc., a material handling industry leader, is looking for a Service Administrative Assistant. Based out of our Bolingbrook, IL location, this position is responsible for providing administrative support to the Service Department. At Wolter we’re on a mission to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.

Duties include:

• Answer general & service phones.
• Take service calls from customers.
• Create orders for technicians.
• Assist in Service Dept. processes as assigned.
• Maintain filing system.
• Daily mail distribution
• Review weekly & monthly reports as assigned.
• Order and maintain office supplies for service department.
• Close repair orders.
• Obtain purchase order # from customers if missing. May invoice orders.
• Assist with tech uniform program, depending upon branch.
• Assist with follow up on quotes, depending upon branch.
• Coordinate deliveries & pick-ups with cartage team – print delivery shippers.
• Update delivery log for shop jobs.
• Upon direction from service manager, assign shop jobs to techs in business system.
• Manage status of current shop jobs, keep customer aware of status.
• Follow up on pending shop quotes to obtain permission from customer to proceed with repairs.
• Review paperwork from techs, charge out oils, batteries, etc from paperwork.
• Obtain proper approval for Rental/TM&R repairs.
• Approve shop service invoicing prior to billing.
• Prepare all service proposals for shop jobs, to include additional repairs found once a job is started in the shop. (Include parts & labor)
• Schedule and administration of outside repairs needed.
• Backup shipping/receiving duties.
• Assist, cover, train and cross-train on other service office job duties
• Travel between branch locations as required.
• Perform projects as requested.
  
  

Requires the ability to organize and manage multiple priorities, excellent telephone and customer service skills, strong computer proficiency, and commitment to the company vision and mission.

We offer a complete benefits package including:

• Medical, dental insurance, and vision insurance,
• 401(k) plan,
• Life insurance,
• Short term and long term disability insurance
• Critical illness and accident insurance
• Pet insurance
• Flexible medical savings plan
• Paid Time Off, paid holidays and more!
  
  

We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen results.

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