Design the user experience for a new business-critical digital product to be used by our operations
teams in service of intermediary clients. Evolve digital design practices in a rapidly growing product
environment informed by frequent user research opportunities.
Core Responsibilities
Applies advanced problem-solving skills, user research, conceptualization, interaction design, rapid prototyping, and a precise eye for detail to execute intuitive and engaging experiences.
Uses a variety of qualitative and quantitative analysis techniques to continually improve the user experience. Analyzes user feedback to make data-based design decisions.
Presents and “sells” design solutions to senior management, project teams, partners, and stakeholders. Demonstrates the ability to champion the best possible user experience.
Develops and leverages a professional network to foster collaboration in support of a department-wide initiative.
Partners with Data and IT product teams throughout development to support execution. Tests or oversees testing of coded UI to ensure adherence to defined design and behaviors.
Utilize human centered design methods to plan, facilitate, and synthesize outcomes from design thinking workshops.
Employ narrative storytelling techniques in developing materials for presentation to stakeholders and leadership.
Design and maintain user-centered, empathy-driven design artifacts (personas/archetypes/mindsets; journey maps; service blueprints) based on user research, that are detailed and specific enough to guide design decisions.
Participate in special projects and perform other duties as assigned.
Qualifications
Undergraduate degree or equivalent combination of training and experience in a
Minimum five years industry/field experience.
Expert in all areas of user experience design (information architecture, interaction design, visual design, user research, design thinking).
A high degree of creativity, empathy, passion, and problem-solving ability.
In-depth knowledge of qualitative user research, competitive benchmarking, and quantitative user testing methods.
Expertise in product design methodologies, including double- or triple-diamond and lean UX.
Proven experience solving complex communication problems and designing world-class experiences for large-scale programs.
Expert communication skills (storytelling, visualization) and the ability to get buy-in on those ideas within a large organization.
Proven experience in using data (both quantitative and qualitative) analysis techniques to inform design.
Special Factors
Portfolio or work samples required.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Design
Industries
Financial Services
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