At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected, and safe, improving the lives of design and construction professionals everywhere. Our purpose is clear: Together, we’re building a better life for those who build our world.
About Your Role
The Technical Support Documentation team is in search of a Senior Technical Writer to be responsible for the creation, curation, and publication of Bluebeam’s customer-focused support content. The Senior Technical Writer shapes our users’ experience through the documentation by authoring short-form articles such as how-tos, troubleshooting, tips + tricks, and licensing + registration -- in addition to more detailed documentation like installation guides and tutorials.
The Senior Technical Writer works collaboratively with the team of writers, reviewing and editing each other’s content. This content is hosted on support.bluebeam.com, a WordPress website, which all technical writers actively assist in maintaining.
What you'll do:
Write, format, edit, review, and publish customer-facing support content.
Apply deep knowledge of written voice, tone, and style to all content, consistent with brand guidelines.
Analyze existing and potential documentation to identify single-sourcing opportunities and perform content reuse integration tasks
Collaborate across teams to ensure the timely release of Support notices, release notes, and other important customer-facing content.
Monitor internal chat systems (Slack) for potential issues with the Support site, and suggestions for improvements from other teams.
What We'd Like To See In You
5 years of technical writing experience or equivalent
Experience with Madcap Flare
Experience and/or familiarity with UX design
Bachelor’s Degree
Ability to apply critical and innovative thinking; lead initiatives that enhance the effectiveness of team processes.
Experience taking projects from ideation to implementation, including managing timelines, resources, expectations, deliverables, etc., with minimal guidance or oversight.
Excellent written and verbal communication skills; ability to explain concepts simply and clearly
Excellent editing skills (and application of grammar)
Ability to work well in a fast-paced remote environment, both independently and as part of a team
Demonstrate empathy for our users
Solid understanding of Windows operating systems (i.e., folder hierarchies, installing and uninstalling programs and drivers, etc.)
Experience with Microsoft Manual of Style and/or writing guidelines in general
Experience with HTML, CSS, and XML
Experience with analytics/metrics
Localization familiarity and/or experience
Support a positive and open culture; be comfortable with collaboration and giving and receiving constructive feedback
Nice To Haves
Experience and/or familiarity with UX writing and usability principles and how content strategy and creation contribute to the user experience.
Experience facilitating localization and working with translated content.
Previous Customer Service experience. While not interfacing with them directly, our team is ultimately a customer-facing team. Understanding the needs of our customers is an important part of managing a website that serves them best.
Experience with architectural or structural programs such as AutoCAD, Revit, Navisworks, Tekla or SolidWorks
Experience working within the AEC (Architectural, Engineering, and Construction) industry
SaaS experience
Some Software And Tools We Use
Figma
Jira & Confluence
Madcap Flare
Miro
Slack
Smartsheet
Smartling (used to automate, manage, and translate website content to multiple languages)
SearchUnify
If you think we just described you, please send us the following:
Resume
Writing sample (ex. portfolio, webhelp, short-form support articles, hardcopy manuals, etc.
What We Offer
People-focused, entrepreneurial collaborative culture with the backing of a stable, global, corporate entity – Nemetschek.
Work-life balance is fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs.
Opportunity for continuous professional development through things like LinkedIn Learning, conferences, and certification programs.
About Bluebeam
The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying job sites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Australia, Denmark, Sweden, Germany, and the UK.
Come design and build your future with us.
Bluebeam is proud to be an equal-opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
The base pay offered will depend upon qualifications and other operational considerations. Base pay is one part of Bluebeam’s Total Rewards program, which seeks to compensate and recognize employees for their work. Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non-sales positions are eligible for a bonus under the terms of an applicable bonus plan. Additionally, Bluebeam provides best-in-class benefits, with 100% employee-covered health and welfare benefits and paid time off. Bluebeam is a growing company with many opportunities. If this role and/or pay range is not an exact fit, we still encourage you to apply.
The base salary range for this position is: $74,900 - $93,600
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Writing/Editing
Industries
Software Development
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