As a Senior Solutions Engineer, you’ll be pivotal in driving innovation and success by partnering with sales, product, and engineering teams to design tailored technical solutions for our customers. You'll facilitate decision-making and alignment across teams, removing barriers to close new business opportunities. By solving critical business needs, you'll ensure long-term customer success and inform our product roadmap and business strategy to meet evolving market demands efficiently.
What you will do
Own the pre-sales development and documentation of SaaS configurations and technical solutions
Build relationships with clients as their primary technical resource throughout the sales cycle
Understand the customer’s business needs and use case to develop creative solutions that drive satisfaction and lead to long term engagements
Support clients with internal decisions regarding their technology stack and configuration for the use of HealthVerity products
Scope solutions to fit within a customer’s budget and timeline
Inform strategic decisions on new product/feature development and commitment of internal resources
Work with internal teams to determine level of effort and and feasibility of novel workflows and configurations
Develop technical workflow diagrams
Drive process improvement initiatives to speed up the sales process and ensure seamless transitions to post-sale customer teams
How success is defined
High customer satisfaction: Consistently deliver solutions accurately and on time, scoring well internally
Timely solution delivery: Meet or exceed turnaround times for clients and internal stakeholders
Expertise in HealthVerity tools: Operate independently with solid knowledge of HealthVerity's tools and procedures
Technical solution creation: conduct in-depth requirements analysis to fully assess client needs, design the solutions to meet those needs, and effectively convey HealthVerity's vision to the clients
HeathVerity offering expertise: fully understand the client value of all HealthVerity’s technical and data offering
Professional representation: Professionally showcase HealthVerity's solutions to clients and internal stakeholders, while taking the lead in opportunity management processes
Collaborative team player: Actively contribute to teamwork and collaboration across HealthVerity, fostering a cohesive and supportive work environment
Required skills and experience
7+ experience in a technical pre-sales role (e.g. sales engineering, solutions architect), preferably in the SaaS B2B space or equivalent experience in product or data workflow design
5+ years work in a client facing role and project management experience in a complex technical environment
5+ years of experience using SaaS products in the workplace (e.g. Salesforce, JIRA, Confluence, and LucidChart or similar software)
Strong written and verbal communication skills and experience collaborating across varying levels of stakeholders
Knowledge and experience in a regulated industry (e.g. HIPAA)
Desired skills and experience
Familiarity with the healthcare industry and data ecosystem; direct experience working with large healthcare datasets a plus.
Familiarity with SQL, Python, Databricks, Airflow, ETL processes, and AWS environments
Base salary for the role is commensurate with experience and can range between $90,000 - 200,000 + annual bonus opportunity.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering
Industries
Software Development, Technology, Information and Internet, and Hospitals and Health Care
Referrals increase your chances of interviewing at HealthVerity by 2x