Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20220908_a11y.pdf)
RETAIL CAFES PROGRAM ASSISTANT
Thank you for considering Housing & Food Services at the University of Washington, Seattle.
Housing & Food Services (HFS) provides on-campus housing to over 10,000 student residents and operates over 40 dining and café locations that serve the entire campus community. To successfully accomplish this, we employ over 1,200 students, classified and professional staff members who work throughout HFS, providing residential and dining services to the campus. As reflected in our mission statement— working together to enhance student life —teamwork and service to our students and customers are at the heart of our business.
At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity, and justice for all. In Housing & Food Services, our DEI statement reads:
HFS will become an organization that prioritizes inclusive workplace communities, centered on belonging and opportunity for all staff. All HFS staff must accept responsibility to identify and interrupt biases, privilege, barriers, and power dynamics. We challenge ourselves to engage in open dialogue, active listening, and empathic learning.
Should you wish to learn more about our commitment to diversity, equity, and inclusion at UW Housing & Food Services, please reference this link Diversity, Equity, and Inclusion Statement Training (https://rise.articulate.com/share/Rvbm5rUb5hsucH1MFwIlEmC1xhyJOtye#/) .
POSITION PURPOSE
Provide program operation support to manager in a high-volume, fast-paced cafes service environment.
RESPONSIBILITIES
Coordinate orders in unit and communicate with guests regarding the Café To Go program.
Act as point of contact for general support to unit employees, internal and external customers, vendors, etc.
Document, implement, interpret and communicate procedures, work methods, forms, schedules and job priorities to meet the business needs of the leadership team.
Communicate program-specific policies and procedures to employees, customers and guests.
Under the direction of the managers, support student employment processes by assisting with orientation, training, and scheduling functions.
Ensure that appropriate files, records and databases are maintained.
Use various systems including, inventory and menu management systems (CBORD), point of sale systems, document management systems (SharePoint) to track and edit information and prepare reports for leadership team.
Update signage, both physical and digital, including menu and pricing boards.
Act as liaison to other Housing & Food Services areas; escalate problems that arise between staff and both internal and external customers.
Act as a liaison between Computing Services and Food Services computer users and assist with troubleshooting software problems and referring hardware malfunctions as necessary.
With direction from manager supports tasks associated with hiring, training, scheduling coverage for open shifts and evaluation processes.
Track new hires to insure that they receive the prescribed orientation, training and evaluations.
Maintain records from external vendors to support the verification of product receipt at unit level.
Seek continuous improvements in office support activities.
May direct the work of student/hourly staff.
Ensure unit staff are properly trained on using CBORD FSS system by referring them to Dining Systems for training, as well as providing ongoing guidance and feedback.
Perform and coordinate data input into CBORD FSS system following established protocols, including orders, invoices, inventory, transfers and service menus. Identify and escalate suspected errors or issues to manager or Dining Systems.
Generate and print reports or worksheets from CBORD FSS system, including order guides, production sheets, recipes and inventory tally sheets.
Take inventory counts using tally sheets from CBORD FSS system.
POSITION DIMENSIONS
Though hired into a specific working title or location, all employees of Housing & Food Services are expected to support overall operational and customer service needs by: participating in cross-training, providing coverage during staff absences or high business volume, participating in production and/or service of special events, and being willing and able to perform additional, related duties and/or be reassigned to another work unit (as appropriate, within job classification).
MINIMUM QUALIFICATIONS
High school graduation or equivalent AND Two years of clerical experience OR Equivalent education/experience.
DESIRED QUALIFICATIONS
Knowledge of standard Microsoft Office applications.
One year of experience that demonstrates working knowledge of a food production and customer service oriented operation
Experience receiving goods and services from external vendors, filling schedules and maintaining recipe and menu databases.
CONDITIONS OF EMPLOYMENT
A satisfactory outcome from the employment verification and reference check processes.
Maintenance of a valid Washington State Food Worker Card within two weeks of employment
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Higher Education
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