Do you want to work for a company with excellent benefits and work for a company that values your work-life balance?
Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time Residential Overhead Door Service Manager with integrity and professionalism to join our team in Montgomery, Alabama.
Residential Overhead Door Service Manager Description:
The Residential Overhead Door Service Manager is responsible for management activities, including establishing department development plans for installation, service, and maintenance. Also responsible for following and enforcing policies and procedures to ensure the company fulfills its contractual obligations for service repair, installations, and maintenance in accordance with profit objectives and directives.
Who You are:
You have great communication and strong leadership skills
You can multi-task in a fast-paced work environment
You work well with a team
You have excellent work ethic and leadership skills
What You will be responsible for:
Must be able to travel between all of Dixie's offices as needed (Montgomery, AL, Opelika, AL, Birmingham, AL, Columbus, GA)
Lead the start-up and managethe overhead door division of all new offices acquired
Supervise and lead Residential Overhead Door Technicians and Installation Crew
Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
Conduct ride-alongs with technicians and provide feedback
Ensure all repairs and installs are completed to the highest quality standards and if necessary all permits are obtained
Communicate and monitor goals
Manage workload and schedules to best utilize manpower and maximizeprofits
Ensure technicians are being dispatched effectively
Assist technicians with issues while in the field
Facilitate weekly meetings
Resolve customer issues or concerns to ensure complete satisfaction
Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
Ensure all team members comply with OSHA safety standards
Harness a safety culture
Provide feedback to fellow managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business
Manage and stay within departmental budget
Achieve budgeted gross margin
Meet or exceed all company goals
Maximize lead opportunities, retain, and grow Maintenance Membership clients
Manage inventory, equipment, and service fleet
Review and approve new products and services
Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports
Carry out additional duties as assigned
Obey and teach the company Code of Ethics Team Rules and Team Philosophy
One-third of your time should be spent recruiting the right Team Members, one-third of your time should be spent training those team members, and then the last one-third should be spentsupervising, administrating, and motivating your team. Manage your time in these proportions and you will be a successful Residential Overhead Door Service Manager
Who We are:
We believe in Doing the Right Thing
We believe in Service Excellence
We believe in Mutual Respect
We believe in Delivering Happiness
We believe in Safety
We believe in Continuous Improvement and Dedication
Perks:
Competitive Wages including the possibility of job performance incentives as well asjob completion bonuses
401K Benefits with match program
Paid Holidays
Paid Time Off
Health insurance plan for team members and their families
Life Insurancefor team members and their families
Long Term and Short Disability
Vision Insurancefor team members and their families
Dental Insurancefor team members and their families
Company provided iPhone
Incentive Programs
LegalShield
Marketplace Chaplains
On staff National Certified Counselor
Opportunity for person growth and advancement
Flexible Spending Account (FSA)
Dependent Care FSA
Qualifications and Skills:
At least 5 years in a leadership experience
Computer skills, specifically the ability to use Microsoft Outlook, Word, Excel, PowerPoint
Valid driver’s license
Ability to work well in a team environment
Strong written and verbal communication skills
Ability to establish priorities and drive results
Ability to multi-task in fast-paced work environment
Preferred Qualifications:
Knowledge of current Overhead Door/Garage Door
Understanding of accounting and finance as it relates to the Overhead Door industry
Dixie is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Dixie will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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