Remote Help Desk Support Consultant
Remote Help Desk Support Consultant
Vinsys Information Technology Inc
Monterey, CA
See who Vinsys Information Technology Inc has hired for this role
Terms: W2 and PST working hours
Skills Required
Skills Required
- Provide remote Tier 1 support help desk for Windows, Macintosh, iOS and Android operating systems on client issued devices and personal BYOD platforms.
- Perform as the default technicians for all Tier 1 service calls.
- Elevate Tier 2 issues to on-site technicians when required.
- Collaborate with and, if necessary, transfer tickets to on-site staff for issues requiring elevation or in-person support.
- Utilize remote access tools (i.e. Splashtop or equivalent) to provide remediation of desktop issues.
- Utilize the current IT Service Management (ITSM) ticketing system, properly documenting the solution and include the ITSM component involved and machine asset number.
- Track weekly metrics to include: number of calls received, resolved, and escalated; a summary of issue types addressed (tracked with the ITSM components) for use in clients ITACS root cause analysis.
- Attend telephonic/Teams meetings as designated.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Software Development
Referrals increase your chances of interviewing at Vinsys Information Technology Inc by 2x
See who you knowGet notified about new Help Desk Consultant jobs in Monterey, CA.
Sign in to create job alertSimilar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More