Quality Management Specialist

Job Description

JOB TITLE: Quality Management Specialist

CLASSIFICATION: Full Time, Non-Exempt

PROGRAM/DEPARTMENT: Quality Management

IMMEDIATE SUPERVISOR: Director for Quality Management

POSITION SUMMARY: Ensures the regulatory compliance of all provision of services by investigating, documenting and resolving Quality Management (QM) concerns; performing ongoing observation and assessment of service delivery; providing instruction, feedback and support to staff/ management. Maintains integrity of the investigative process and treats all interviewees with dignity, respect while maintaining confidentiality. Ensures continuing improvement of the QM Department by monitoring and communicating needs while working cooperatively with QM team to provide outcomes of investigations.

QUALIFICATIONS:

Minimum Education, Training & Experience:

Bachelor’s Degree

Two (2) years’ experience working in the Human Services field

Or

Associate’s Degree

Four (4) years’ experience working in the Human Services field

Or

The equivalent combination of education and experience

Preferred Education, Training & Experience:

Experience completing investigations

ESSENTIAL SKILLS AND ABILITIES:

Ability to work a flexible schedule, which could include some nights and/or weekends

Valid New York State Driver’s License that meets agency requirements

Ability to effectively communicate verbally and in writing including with members of management

Ability to accurately and effectively interpret and communicate technical and regulatory information

Ability to provide formal and informal instruction and training on a variety of topics

Ability to maintain confidentiality in all dealings with staff during the investigative process.

Ability to prioritize in order to complete multiple tasks in a quality and timely manner

Ability to work with various electronic systems including Microsoft Office applications

Demonstrates knowledge of OPWDD Regulations, including 633 and 624/625, and the ability to interpret said regulations.

SALARY:

$21-$26 per hour starting rate based on experience

Company Description

In 2018, two regional chapters of NYSARC joined forces and embarked on a journey to set a new standard for collaboration among agencies serving individuals with disabilities.

The two organizations have a rich history—both with the communities they serve and in which they serve, along with their independent brand identities. In identifying a parent brand, all parties worked together to craft a likeness that honors both the heritage of each agency and their combined mission to improve the lives of individuals with disabilities.

Throughout the brainstorming meetings, one theme prevailed—togetherness. While the process, funding, legislation, and even definition of what it means to serve people with disabilities has changed dramatically over the tenure of our organizations, one thing that has not changed is the commitment to togetherness. Both organizations recognize that, as people, we’re better together—disabilities or not, Olean or Niagara, it doesn’t matter. Togetherness works.

In 2018, two regional chapters of NYSARC joined forces and embarked on a journey to set a new standard for collaboration among agencies serving individuals with disabilities. The two organizations have a rich history—both with the communities they serve and in which they serve, along with their independent brand identities. In identifying a parent brand, all parties worked together to craft a likeness that honors both the heritage of each agency and their combined mission to improve the lives of individuals with disabilities. Throughout the brainstorming meetings, one theme prevailed—togetherness. While the process, funding, legislation, and even definition of what it means to serve people with disabilities has changed dramatically over the tenure of our organizations, one thing that has not changed is the commitment to togetherness. Both organizations recognize that, as people, we’re better together—disabilities or not, Olean or Niagara, it doesn’t matter. Togetherness works.