Quality Insights Analyst

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team:
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Overview
This role is part of the Quality Solutions and Implementation team for TikTok Trust and Safety Operations, and will provide data analysis and insights about the performance of our end to end quality ecosystem. These insights will provide direction to Quality Solutions and Quality Implementation teams to drive improved performance across global Quality Operations and Moderation teams.

Responsibilities
- Analyze global trends, and provide insights to Quality Solutions and Implementation team members to improve performance of quality across TikTok products.
- Partner with Quality Solutions & Implementation, Quality Operations, and Moderation Teams to measure and provide data analysis that identifies key trends of underperformance or mismanagement of teams leading to quality failures.
- Leveraging insights, direct focus areas to drive quality improvements across our E2E quality system.
- Develop effective governance controls and monitor performance to deliver actionable data and insights.
- Create and prepare reports and dashboards to help us better identify areas of focus and trends within our ecosystem
- Build a prediction model for identifying global trends and performance issues.
- Use statistical tools to simplify complex data sets, helping us better diagnose issues and propose solutions.
- Understand and evaluate the impact of upcoming policy/product/process changes on the Operation and support the execution of these changes effectively.