Briq is a leading provider of construction technology solutions, dedicated to helping construction companies automate and optimize their operations. Our innovative platform integrates seamlessly with existing systems to provide real-time insights, streamline processes, and enhance productivity. Join our team and be a part of revolutionizing the construction industry.
Role Description
The Professional Services Consultant (PSC) at Briq plays a critical role in ensuring client success by implementing, managing, and optimizing Briq's products and services. As a PSC, you will be the primary point of contact for clients, guiding them through their lifecycle with Briq from onboarding to ongoing support and expansion. This role requires a blend of technical proficiency, project management skills, and strong client communication abilities.
Qualifications
Bachelor’s degree in a related field (e.g., Computer Science, Business, Engineering) or equivalent experience.
Proven experience in a client-facing role, preferably within the construction or technology industries.
Strong understanding of construction industry terminology, processes, and workflows.
Proficiency in navigating and configuring software platforms, with a focus on data integration and automation.
Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.
Strong problem-solving skills and the ability to troubleshoot technical issues.
Project management skills, including the ability to define scope, manage timelines, and deliver results.
Key Responsibilities:
Client Onboarding and Setup:
Lead the onboarding process for new clients, ensuring smooth setup and integration of Briq’s platform with client systems.
Conduct training sessions on Briq’s core functionalities, AutoPilot, and CoPilot features.
Set up user accounts, security configurations, and basic connections in Briq's platform
Project Implementation:
Define and document the scope of work in collaboration with clients, aligning their needs with Briq’s capabilities.
Customize and configure Briq’s solutions to meet specific client requirements, including advanced data extraction and workflow automation.
Ensure successful implementation of Briq Smarter Bundle, focusing on WIP and Project Forecast.
Ongoing Client Support:
Maintain regular communication with clients to address their needs, provide updates, and ensure they are maximizing the value of Briq’s solutions.
Implement daily follow-up strategies to keep clients engaged and manage their expectations effectively.
Use a buddy system to inherit and manage 5 legacy accounts, with new accounts assigned as they are sold.
Technical Troubleshooting and Issue Management:
Assist clients in troubleshooting common integration issues and provide technical support for data migration and synchronization.
Identify potential issues early and follow escalation protocols to ensure timely resolution.
Communicate effectively with internal teams to escalate and resolve client issues.
Client Training and Education:
Conduct regular training sessions on Briq’s platform, AutoPilot, and CoPilot, including advanced techniques and practical applications.
Provide clients with continuous learning and development resources to enhance their usage of Briq’s solutions.
Set and review goals for clients' first 90 days to ensure they are on track for success. Collaboration and Communication:
Collaborate with other roles at Briq, including Automation Engineers, Technical Consultants, and Support teams, to ensure comprehensive client support.
Participate in team meetings and collaborative exercises to enhance overall service delivery.
Compensation and Benefits:
Competitive salary and performance-based bonuses, including quarterly bonuses with a year-end hold back.
Comprehensive benefits package including health, dental, and vision insurance.
Opportunities for career growth and advancement within Briq.
Employment type
Full-time
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