Retailer Support Specialist

Job Description

Founded in 2006, Lycamobile is a solution for those who want to connect back home. Providing low-cost, high-quality international calling solutions to over 30 million customers across 24 countries, Lycamobile’s sheer span, focus on customer service and innovative business strategy has seen it outgrow its competitor set; achieving greater coverage of the European population than any other network operator.

Thanks to our dedicated team, we are continuously driving costs down without compromising on quality for our customers. With that ethos imbedded into our vision, Lycamobile is currently seeking a Product Experience Specialist in our Los Angeles, CA office.

Essential Duties and Responsibilities:

• Service customers by providing product and service information; resolving product and service problems.
• Test product features to ensure optimal customer experience.
• Work with Product Team to identify root issues and prioritize solutions.
• Work with customer service function to identify key customer experience issues.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, following up to ensure resolution.
• Must be able to work between the hours of 8:00am – 11:00p, Monday- Saturday and Holidays, 10:00am – 6:00pm.
  
  

Education and/or Work Experience Requirements:

• High school diploma or GED, required. Some college preferred.
• Bi-lingual a plus (Spanish or Hindi or Chinese)
• 1-3 years of previous work experience
• Accuracy in daily work
• Deadline driven
• Solid working knowledge of MS office
• Ability to communicate well orally and in writing
• Contributes to team effort by accomplishing related results as needed
• Paid two week training
  
  

Lycatel LLC is an equal opportunity employer. We will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.

Company Description

About Lycamobile:

The world’s largest international mobile virtual network operator with over 16 million customers with a new customer joining every two seconds. Lycamobile’s mission is to connect friends and family around the world. We aim to do this by offering low-cost, high-quality data and voice services across 24 countries.

Lycatel LLC is an equal opportunity employer. We will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.

About Lycamobile: The world’s largest international mobile virtual network operator with over 16 million customers with a new customer joining every two seconds. Lycamobile’s mission is to connect friends and family around the world. We aim to do this by offering low-cost, high-quality data and voice services across 24 countries. Lycatel LLC is an equal opportunity employer. We will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.