The Community of Carlsbad: This nearly 40 square mile city is ideally situated in north San Diego County with an approximate population of 115,000. It offers a great climate, beautiful beaches, lagoons, and abundant natural open space. World-class resorts, family attractions, well-planned neighborhoods, a diverse business sector, and a charming village atmosphere combine to create the ideal California experience.
DEI Statement: The City of Carlsbad embraces diversity, equity and inclusion in the workplace and recognizes the vital relationship of a culturally diverse, engaged work environment and innovative excellence. A diverse, equitable and inclusive work climate comprises personal experiences, values, and views shaped from differences of culture and circumstance. Our organization appreciates belonging, creativity, recognition and retention of its employees and is committed to hiring and developing motivated, productive and talented employees who provide services and enhance our quality of life. We work to embrace open and equitable access to opportunities for learning and development as our responsibility and goal.
About the Police Department
The Carlsbad Police Department is a full-service police department that prides itself on its strong partnership with the community. Through the hard work and dedication of the men and women of the police department, and the support of City Council members and the community, Carlsbad continues to be a safe community to live, work and play.
The City of Carlsbad ranks among California's safest cities.
Carlsbad residents report high satisfaction with police services; recent survey results indicate that over 90% of the residents are satisfied with police service.
The Police Communications Manager shall be assigned as the division manager of the police Communications Division, which is the highest-level classification of a Police Communications Operator, and assumes full management responsibility for all dispatching services and activities. This position will perform the more technical and complex tasks relative to the Communications Division.
Key Responsibilities
Plan, direct, supervise and manage the strategic and daily activities of communications services center, and other responsibilities on an assigned basis.
Provide overall technical and administrative direction and supervision to personnel or an assigned staff. Set goals and objectives; select, train, motivate staff; assess performance and make recommendations.
Manage employees through the dispatch supervisors: review the work of subordinates to ensure compliance with departmental policies and procedures. Evaluate employee performance, counsel employees, and initiate actions as appropriate, including disciplinary or corrective actions.
Conduct training programs in the various phases of communications activities. Ensure all dispatchers meet training requirements including POST and other requirements set forth by the police department and State of California. Update the Communications Manual.
Receive complaints or reports of emergencies and determine need for action; conduct confidential internal and administrative investigations as assigned.
Manage the administrative responsibilities involving the division’s budgeting, purchasing and personnel functions. Conduct special studies of division functions. Identify resources and needs; allocates resources accordingly.
Coordinate communication needs for the department and city events.
Administer and prepare special studies, clear and comprehensive statistical and informational written reports as requested or required by federal, state or local level laws.
Administer and prepare special studies, clear and comprehensive statistical and informational written reports as requested or required by federal, state or local level laws.
Act as Custodian of Property and Records for the Communications Division. Create CAD system and telephone data reports, including copies of call records upon request.
Ensure quality assurance monitoring of Communications Division and identify opportunities for improvement.
Oversee, monitor, maintain, and implement necessary changes and updates to a variety of dispatch equipment, hardware, and software (i.e. dispatch consoles, telephone systems, Computer-Aided Dispatch (CAD) system, and radio systems. Work with appropriate parties to ensure systems are working properly. Stay abreast of new trends and innovations in the field of communications; incorporate new developments into programs as appropriate.
Develop and maintain an effective working relationship with agencies in the County providing similar services.
Report to the Police Administrative Manager and perform other related duties as assigned.
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