Payment & Deposit Operations Supervisor

General Job Description

The Payment & Deposit Operations Supervisor works as part of the Payment & Deposit Operations team to support member and team member request for the Credit Union’s cash management services , such as check clearings and returns, IRA account administration and servicing, processing ACH, real-time payments, ATM & mobile deposits, reconciliation of debit card settlements, wire transfers, document imaging, IRS reporting for members’ tax forms, and more . This multifaceted role requires a dynamic individual who can lead by example, mentor a team effectively, and actively participate in achieving departmental objectives. Supervises , coaches, and mentors the staff to ensure the duties of the department are completed in a timely and accurate manner. Partners with the Compliance Team to ensure all periodic audit and exam documentation is provided accurately and timely. Works closely with the Fraud Team to monitor and detect suspicious activity emanating from all payment and deposit channels. Provides operational support for member-facing team members and others.

Duties & Responsibilities

• Provide supervision and mentoring by setting clear goals, expectations, and performance standards for the team; foster a collaborative and motivating work environment that encourages teamwork and individual growth.
• Act as a mentor and coach to team members and assist in their professional development; implement performance improvement plans when needed and recognize outstanding contributions
• Assist in managing completion of all daily payment and deposit operations tasks
• Address customer inquiries and resolve issues related to deposit transactions
• Provide key stakeholder support for applicable, third-party vendors, including the Federal Reserve Bank (FRB), The Clearing House, Zelle/Early Warning Systems, Frost Bank, other MCCU depositories, Ascensus for IRA’s, PSCU, Symitar, Alkami, IRS, NuSource ATM vendor, and more
• Key individual for processing and/or supervising FRB adjustments and out of balance situations
• Work closely with Accounting Department on general ledger balancing as it relates to payment processing
• Assist in supervising incoming & outgoing domestic and international wire transfer processes, perform processing when needed
• Provide support to Retail Branches and Call Center to assist with members’ issues and questions
• Ensure items are scanned and indexed properly in Synergy Capture, and that appropriate quality control analysis is performed on imaged items in Synergy Capture. Ensure other document maintenance is performed as needed.
• Ensure levies, liens, garnishments, freezes, subpoenas, and other research is accurately and timely completed; provide processing support when needed
• Maintain users for systems used for payments and processing
• Ensure adherence to internal controls and policies
• Follow MCCU Record Retention Guidelines departmental documents
• Assist with requests for internal audits and regulatory exams, as needed
• Works closely with Fraud Team and BSA to monitor and detect suspicious and/or fraudulent activity; enact measures to mitigate fraud losses; report activities to immediate manager and/or Chief Operations Officer
• Ensure inactive/dormant accounts receive required, regulatory communications; finalize accounts for escheatment to the Comptroller, State of Texas. Assist Accounting Dept, when needed, to ensure Unpresented Checks are properly escheated. Assist branch personnel, when needed, to ensure safe deposit box contents are properly and timely escheated
• Ensure IRA account maintenance and reporting is performed accurately and timely; assist with day-to-day activities when needed
• Leads the activities associated with annual, IRS tax reporting for interest paid to members on deposit accounts and other tax-related forms that may be required to be sent. Ensure applicable members’ accounts are coded correctly for backup withholding; work with Accounting Dept, when necessary, to remit withholding proceeds to IRS on periodic basis
• Supervise returned mail processes; ensure mail codes are appropriately and timely applied
• Represents the credit union as appropriate in its relationships with members, sponsor organizations, suppliers, other financial institutions, and similar groups.
• Identify opportunities for process optimization and efficiency improvements within the department.
• Communicate with MCCU staff, when needed, important changes to processes and systems, including system disruptions or delays in processing, especially when change or disruption impacts membership
• Assist with the research, evaluation, testing, installation, and monitoring of selected new services
• Review and improve processes and procedures to create greater efficiencies and increase productivity
  
  

Essential Job Requirements

• Comply with all policies and procedures related to payment processing including those issued by the Federal Reserve, BSA, and NACHA guidelines.
• Strong oral and written communication skills demonstrating courtesy and tact
• Strong organizational skills with high attention to detail
• Ability to clearly articulate concepts and positions while dealing with a diverse group of members, staff, and management
• Ability to manage multiple tasks in a fast-paced environment
• Provide friendly, prompt, professional, and accurate support to all internal and external members
• Maintain a dependable record of attendance and timeliness
• Ability to lead projects and process improvements
• Promote and participate in a collaborative, cooperative, and productive work environment
• Ability to deliver, encourage and sustain a positive and professional work environment
• Professional office appearance
  
  

Skills/Abilities

• Proficient computer skills including Microsoft Office products, Excel and Financial Software required, Symitar experience preferred
• Ability to lead change and practice good change management principles
• Experience with process improvements
• 3-5 years Payment or Deposit Operations experience within the financial services industry a must
• Payment or Deposit Operations related certifications highly preferred
• Ability to work late nights, weekends, and holidays, when necessary, when performing important system maintenance or system conversions
  
  

Physical/Mental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the job, the employee is regularly required to stand, sit, use hands, reach with hands and arms, and talk or hear.
• The vision requirements include close vision and ability to adjust focus.
• The mental demands include detailed work, reasoning, math, language, written and verbal communications, multiple concurrent tasks.
• Ability to move and/or lift 20 pounds.