Operations Manager

The Operations Manager plays a vital role in driving success across four of our Boston area cafes. You care about the craft of coffee & bagels, the communities that we serve, the teams that we build, and the relationships that grow along the way. You’ll be a leader, coach, and problem-solver, working hand-in-hand with store managers to create a thriving environment for your team and optimize daily operations.

What You'll Do With Us

• Oversee daily operations to ensure the success of our stores, managers, and teams. Respond to store needs by leading from the floor to role model and support teams.
• Lead store managers by providing direction, coaching, and mentorship to ensure personal development as well as achievement of business goals.
• Lead a culture of exceptional customer service through human connection across retail locations. Monitor customer feedback and implement strategies to enhance the overall customer experience
• Responsible for all aspects of store staffing including scheduling, forecasting, succession planning, and time and attendance.
• Responsible for accurate ordering and inventory management, analyzing business trends and responding accordingly.
• Uphold the company's commitment to craft by utilizing quality control tools in coffee and food offerings, adherence to food safety standards, and compliance with regulatory requirements.
• Maintain store culture and morale ensuring management is regularly providing constructive feedback and working to resolve interpersonal conflict in a respectful manner.
• Travel to stores, weekends, holidays, and on-call availability required
  
  
  

What You Bring

• Three years of successful leadership experience with unit-based store (coffee shop, bakery, salad chain, hotel brand, etc.) recognized for an exceptional service culture
• Strong understanding of cafe operations including but not limited to: building and leading teams, understanding sales trends, inventory management systems, labor forecasting and planning
• Ability to plan, multi-task, and manage time effectively. Operate with a sense of urgency while not compromising on attention to detail
• An engaging communication style with high self and social awareness; trustworthy, direct, and honest; demonstrates integrity and humility
• A flexible schedule and are available to work mornings, evenings, weekends, and holidays
• Strong computer skills to include Google WorkplaceBS degree in business or related field preferred
• Passion for Pavement’s vision and core values of Craft, Connection and Care Knowledge and interest in specialty coffee
  
  
  

Some of our Benefits

• Health insurance
• Dental Insurance
• Paid Time Off
• Free drinks at any of our cafes
• A staff meal policy for when you are working
• 401k with a company match
  
  
  

Our Operations Manager positions are dynamic roles. Below are some of the physical demands the job will make of you.

• Ability to stand and walk for a longs period of time. You'll be on your feet for most of the day moving between stations & attending to the cafe
• Use of hands to reach, grip & perform specific movements. You'll use your hands to operate a register, handle knives to cut bagels, spread cream cheeses, and serve coffee & tea (among other responsibilities)
• Squat, bend and reach for items below your waist and above your shoulders. For example, you will need to bend down into a fridge to grab the product or go above to grab cups
• Ability to push/pull, lift/carry or move up to 50 pounds. For example, you'll handle gallons of milk, daily food orders, change trashes, and carry dishes
• Climbing stairs and ladders. You may need to use a step ladder to reach something or navigate up & downstairs to access storage areas
  
  
  

Pavement Coffeehouse is an equal opportunity employer and embraces diversity in the workplace. We value an open mind, a positive attitude, and a passion for service & teamwork. We hire based on these qualities, job requirements, business needs, and applicants' qualifications. We do not tolerate discrimination or harassment in the hiring process or the workplace.

We comply with the ADA and provide reasonable accommodations that allow qualified applicants/employees to perform the job's essential functions. We also provide reasonable accommodations to applicants/employees to practice their religious beliefs. To request a religious accommodation, contact your Area Manager or Director of Operations.