Operations/Administrative Team Lead

Overview

ANSER enhances national and homeland security by strengthening public institutions. We provide thought leadership for complex issues through independent analysis and we deliver practical, useful solutions. ANSER values collaboration, integrity, and initiative and we are client focused in all that we do. Because we were established for the purpose of public service and not for profit, we measure our success in the impact of our service.

Specific Job Description

This position is located in the Organizational and Management Policy Directorate (O&MPD) within the Office of the Performance Improvement Officer and Director of Administration and Management (OPIO-DA&M) providing support to Directorate leadership, government AOs and SMEs, and the contract team. Successful candidates will accurately distribute incoming and outgoing unclassified and classified documents, provide subject matter expertise, and carry out day-to-day operational and administrative activities to support the OSD mission and its most senior leaders, the Secretary and Deputy Secretary of Defense, and the Military. Specific duties will include:

Oversee the delivery of day-to-day support of an operational/administrative team of 3-4 ANSER employees and subcontractor employees.

Develop, maintain and implement routine office technical/administrative procedures and standards to include document preparation and coordination, filing, formatting, reproduction, and distribution as required by the office mission.

Assist action officers and contractor team members as needed in managing taskers, scheduling meetings, preparing read-ahead information, preparing meeting presentation material, documenting meetings, tracking action items, and preparing appropriate correspondence.

Prepare metrics, weekly action reports of critical suspense data, weekly reconciliation between internal/external program offices of pending/overdue actions, and identify discrepancies to government personnel.

Assist government personnel with the development of business methods and procedures, including administrative systems, file systems, office systems, process flows, and production schedules to support CATMS.

Create and implement training guides and support training of staff members in the structure and missions of the DA&M, OSD and the Components, CATMS, and proper preparation of signature packages, and using the correspondence guidance and suspense tracking system.

Operational duties related to Organizational and Management DoD briefing resources preparation, Office of Legislative Counsel Green Sheet support assignment and tracking, human resources, IT, security, facilities management:

Answering and routing phone calls and greeting/escorting guests,

In-processing new personnel (DD1172; DD2249; DD2875),

Requesting and managing all equipment and furniture inventory,

Suite access, SCIF maintenance, and burn bag destruction,

Resolution of IT and network issues, and

Ordering/maintaining supplies

Other responsibilities and duties as assigned.

Requirements

SKILLS AND EXPERIENCE

Secret clearance required at date of hire

The ability to provide support full-time on-site 5 days a week.

The ability to support a rotating shift coverage schedule is a firm requirement with the early shift from 6:30 am – 3:00 pm.

Experience working Executive Secretariat-like functions in the U.S. government.

Prior experience working with and/or supporting senior-level officials and knowledge of the structure and missions of the OSD and the Components.

High level of proficiency of the English language, both written and oral.

Highly proficient with the Microsoft Office Suite of applications, especially Word, Excel, PowerPoint, and Teams.

Energetic and the capability to work in a fast-paced team environment, adapt to rapidly changing requirements, and multi-task capabilities.

Ability to produce quality work independently or in a group setting, provide solutions to customer issues, and solve problems quickly.

Preferred

Active TS/SCI clearance

Expertise in project management, metric development and comparison, and other data-based capabilities for effective management of complex organizations.

Focus on operational and project performance/improvement with knowledge of tools that enable effective office operational processes.