Member Ambassadors assist in running all "front of house fitness studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience. The Member Ambassador is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.
Essential Duties & Responsibilities
Achieves daily, weekly and monthly sales and membership goals.
Establishes and maintains an effective referral program.
Maintains accurate records using established OTF sales systems.
Conducts telephone inquiries/follow up calls/customer care calls.
Leads OTF studio previews with prospects and/or fitness program holders.
Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
Maintains an organized and clean lobby/front desk area.
Processes accurate cash and credit card transactions.
Delivers timely follow up and follow through activities with all prospective clients.
Responds to member requests, inquiries and concerns with a sense of urgency.
Troubleshoots and solves technical issues successfully.
Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
Works closely with Fitness Team to ensure that processes are fulfilled.
Demonstrates a friendly, positive attitude and passion for OTF as a business.
Models and supports OTFs values and culture.
Other duties as assigned by supervisor.
REQUIRED SKILLS & QUALIFICATIONS
Excellent interpersonal and customer service skills
Solid verbal and written communication skills
Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment
Ability to identify, analyze, and develop solutions to problems
Functional computer skills required MS Office basic programs (word, excel), Internet, Basic computer program software use
Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, its an attitude)
Must have the ability to work a flexible schedule, including evenings and/or weekends
Passion for health and fitness and helping others succeed
Must possess a passion for continuous learning and a strong desire for career growth
Educational Qualifications
High School Diploma required
Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)
Seniority level
Entry level
Employment type
Other
Job function
Other
Industries
Wellness and Fitness Services
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