Marketplaces, Performance & Operations Manager

Why We Exist and What We Do:

At Dr. Squatch (www.drsquatch.com), we’re raising the bar on men’s personal care with our line of natural, high-performance products. We’re on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work® multiple times, and we achieved status as a certified B Corp in 2023. We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier!

About the Role:

As the Marketplaces Performance & Operations Manager, you will be responsible for driving operations across our diverse and growing global online retail/marketplace channels, including Amazon US and International, Walmart.com, Target.com, TikTok Shop, and others. You will own daily operations of each channel, and will be accountable for channel revenue.

This role is fundamental to the success of the fast-evolving and dynamic marketplace team at Dr. Squatch, and is a great opportunity for a smart, scrappy, motivated individual to take ownership, shape their role to maximize impact, and drive results. The scope will include a combination of driving strategic projects to advance the business; analytical reporting and problem-solving; and tactical operations leadership and hands-on implementation to support critical objectives.

This role involves managing multiple revenue channels across the business (e.g. Amazon International in collaboration with the International team, Walmart.com in collaboration with the Retail team). It is best suited for someone who thrives when juggling diverse work, and is organized and skilled at project management. The role is highly cross-functional and requires a strong communicator and team player.

This role will report to the Director, Marketplaces.

This is a full-time hybrid role with company benefits based out of Marina Del Rey, CA.

The anticipated base compensation for this role will be $100,000 to $125,000. Compensation will be commensurate with the candidate’s experience and local market rates.

What You'll Do:

• Fully own all operations for US and International marketplace channels (primarily Amazon, but also Walmart.com, Target, TikTok Shop, and others), including pricing and promotions, inventory, account health, new launch strategy and rollouts, and new channel launches.
• Be accountable for revenue of marketplace/online retail channels, and handle reporting and troubleshooting
• Report upwards to the Director, Marketplace on performance, and collaborate with them and with cross-functional leadership on progress towards objectives and goals
• Manage a small team of 1 - 2 Associates and oversee agency partners to support operational rollout
• Independently identify, initiate, and own strategic projects that support the achievement of channel goals and improved processed, e.g. strategy and tactical plan to maximize the success of new category launches on Amazon, merchandising strategy
• Work closely with the Operations, Product, Marketing and Finance teams to ensure alignment and smooth execution
• Document processes and create SOPs based around new and emerging procedures
  
  

About You:

• Bachelor’s degree
• 4 - 5 years experience project management experience in a high growth startup or consulting firm
• 1 - 2 years experience leading a team Excellent communication skillsInterest in health and wellness, personal care, and/or eCommerce industries
• Experience working in the consumer products industry and/or eCommerce is highly preferred
• Someone who gets things done without perfect resources, is innovative, and works with a sense of urgency
• Someone who has high standards, takes ownership, and is invested in outcomes
• Someone who proactively helps others, stays positive, and has a good sense of humor
  

Who We Are:

Our core values come naturally and make us a better, more whole, and unique team. We are Bold & Innovative - we are creative, rethink how things are done, and find a way. We Play to Win - we have high standards, we encourage ownership of work, we are scrappy, we act with urgency, and we invest in the outcome of our work. We are Team Squatch - we are humble, help others outside our own wheelhouse, stay positive, have fun, and have approachable and transparent leadership.

We offer a competitive salary in a growth-focused & collaborative team environment. Benefits include medical, dental, vision, 401k with Squatch match, and PTO. We also have great perks like healthy snacks, frequent company events, and of course, free products!

Diversity, Equity & Inclusion @ Squatch:

We firmly believe that Team Squatch is a place for everyone and we’re proud to be an equal opportunity employer who is committed to inclusion and diversity. We do not discriminate based on any characteristic protected by federal or state law. We embrace differences and are building a company and culture that is represented by a variety of backgrounds, perspectives, life experiences, and skills.

For Applicants with Disabilities. Reasonable accommodation will be made so that qualified applicants with disabilities may participate in the application process. If you need any accommodations during the hiring process, please let us know when you submit your application and we'll do our very best to adjust as needed.

For Information regarding Data Privacy, please review https://www.drsquatch.com/pages/privacy-policy.

Unsolicited Resume Policy. Dr. Squatch (“DRSQ”) employs an internal Talent Acquisition department. Exceptionally, DRSQ may choose to supplement that internal team with support from temporary staffing agencies, placement services, and/or recruiting agencies ("Agency"). Agencies are hereby specifically directed NOT to contact DRSQ employees directly in an attempt to present candidates. DRSQ’s Talent Acquisition team is responsible for all candidate presentations to our hiring managers.

To protect the interests of all parties, Dr. Squatch will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to DRSQ, including unsolicited resumes sent to a DRSQ email address or mailing address, directly to DRSQ employees, or to DRSQ’s resume database will be considered property of Dr. Squatch.

DRSQ will not pay a placement, service or other fee for any placement resulting from the receipt of an unsolicited resume. This also includes partial resumes, LinkedIn profiles, general candidate profiles, and/or candidate details or information. DRSQ will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

DRSQ’s Talent Acquisition team must provide advance written approval to an Agency to submit resumes and/or profiles for a specific job-opening, and the approval must be in conjunction with a valid fully executed staffing, placement or other service agreement. DRSQ will not pay a fee to any Agency that does not have a fully executed agreement in place prior to submission, receipt and placement of candidates.