Manager, NBA Rentals

About The Team

This is a great opportunity to join an innovative company during outstanding growth. We are a group of high-energy individuals committed to helping Zillow Group users make more thoughtful decisions about buying, renting, owning, and selling homes. Specifically, the multifamily Rental sales team works with owners and operators of rental properties throughout the US, helping to connect rental shoppers with the property they will next call home.

About The Role

The Rentals business operates in a very collaborative environment, working together to provide the best client experience in the industry. At all levels, we work hard, roll up our sleeves, dig in, and get work done. We are looking for a sales manager who can help us grow the Rentals marketplace by leading a team of National Business Advisors (NBA) and Business Development Representatives (BDR) to help support our Channel Sales teams. This role is responsible for the overall performance of a dynamic NBA sales team working to support our small, medium, and large partners when their dedicated representative is on extended leave. Additionally, this manager will be responsible for a team of BDRs who help handle the inbound pipeline, setting up opportunities for our sales teams. A key focus in this role is coaching a team to high sales productivity while actively working to improve the processes for both ever-changing roles that deeply impact the relationships with our partners and prospects.

You Will Get To:

• Own, develop, and lead all aspects of the team which includes strategy, personnel development, process development and improvement, sales production, client relationships and reporting
• Focus on implementation of consistent and high-quality sales output; excited to get into the details, roll up sleeves, and push improvement through ongoing iteration
• Monitor and continuously improve metrics focused on revenue, sales velocity, and closing ratios
• Facilitate process standardization including, but not limited to, activity metrics, sales process, and operational cadence
• Improve retention and client loyalty through consistent, thoughtful, and data-driven coaching
• Excellent at leading teams through change in a hyper-growth environment. Grow and develop a sales culture with a focus on a growth mindset
• Obsessed with our sales team’s employee satisfaction, leads a team passionate about positivity and continual improvement, is not afraid to set big goals, and has the leadership skills to align focus to achieve them
• Ability to create and foster a dynamic and growth-oriented team environment virtually or in person
• Be an effective partner with other internal teams such as billing, operations, finance, product, marketing, and more
• Effectively communicates ZG Rental’s value proposition through presentations, industry events, executive meetings, and sales proposals to upscale the team, meetings, and opportunities
  
  

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $117,000.00 - $187,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 2+ years of sales leadership experience, including implementation and ongoing management of goal setting, accountability metrics, and pipeline management
• Consistent track record in meeting and exceeding sales goals
• Ability to lead through ambiguity and in an ever-evolving, fast-paced environment
• Excel at coaching sales teams on handling a sophisticated sales process that may include multiple decision-makers and influencers
• Strong presentation skills, influencing multiple levels within an organization, including at the C-level with outstanding communication skills, both oral and written
• Strong working knowledge of CRM software – preferably Salesforce
• Available to travel 30-40% to meet with industry decision-makers in corporate marketing as well as at divisional and national levels
  
  

Transferable Skills

Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.