Key Account Executive

• The Key Account Manager is responsible for securing, maintaining and growing key client accounts, driving profitability and growth while ensuring a high-level client satisfaction. The ideal candidate will have a strong background in key account management, excellent communication skills, and a proven track record of meeting or exceeding client growth targets.

Client Acquisition & Relationship Management:

• Build and maintain strong relationships with key clients.
• Acquire a thorough understanding of key client needs, budgets, and requirements.
• Grow key accounts by continuously offering additional services and cross-selling.
• Resolve any key client issues working with internal teams.
• Identify, pursue, and secure new strategic key client accounts.
• Develop tailored proposals and presentations to meet client needs.
• Log client updates and opportunities in the CRM.
• Negotiate contracts and close deals to achieve client targets.

Market Research & Analysis:

• Conduct market research to identify new key client opportunities and industry trends.
• Analyze market data to develop client strategies for business growth.
• Monitor competitor activities and develop counter-strategies.

Business Strategy & Planning:

• Develop and implement client strategies to achieve company goals.
• Create comprehensive business plans including target markets, client strategies, and financial projections.
• Set and track sales targets, client targets, KPIs, and objectives.

Reporting & Analysis:

• Prepare regular reports on business development activities, key client revenue performance, and key client future revenue trends.
• Analyze client data to provide client relationship management insight.
• Provide insights and recommendations based on data analysis and market research for new potential key clients.
• Report on progress towards key client goals and objectives.

Collaboration & Teamwork:

• Manage communications between key clients and internal teams.
• Provide routine client feedback to Operations.
• Collaborate with marketing, finance, business development, and operations to ensure alignment of client strategies.
• Work closely with senior management to develop and refine business strategies.

Other:

• Follow and enforce Company policies at all times.
• Demonstrate excellent communication skills, professionalism, and promote a positive customer service attitude internally and externally.
• Enforce and abide by the requirements of safe operation and personal safety.
• Perform all other duties as assigned.

• Bachelor's degree in business administration or related field preferred.
• 10+ years of experience in an aggressive sales environment.
• 5+ years of experience in the NDT industry.
• A proven track record of customer relationships and contract awards in the energy markets.