Kolter Solutions is seeking an IT Support Specialist!
Location: Onsite- Charlotte, NC
Job Description: In this role, you will act as the primary point of contact for locations assigned to you as well as work across the organization as part of a team. The IT Support Specialist works with internal and external resources to ensure that the systems are operating correctly, staff has the required access, service requests are processed efficiently and that operations have continuous use of the solution. Specifically, you will be responsible for Tier 1-2 support for desktops with Windows operating systems, triage software applications, assist users in the efficient use of applications, and provide clear, concise technical communications to escalate issues to senior leadership or vendors. A thorough knowledge of Windows software, variety of hardware knowledge and good communication and people skills are necessary. Job Duties:
Create, review and triage support Tier (1-2) tickets on a timely basis
Provide end-user desktop support via remote support tools or in person visits
Install and configure new Windows 10 computers, monitors and printers.
Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices
Knowledge or ability to learn about Cisco switches, internet connectivity and Cisco IP phones
Create clear, concise process and system diagrams and other supporting documentation
Assist with other projects and tasks as required
Strong communication skills are required with the ability to prioritize multiple tasks
Track and generate reports on a monthly basis for outstanding issues
Coordinate with vendors to execute software and firmware upgrades
Communicate with users, vendors and IT in a professional manner
Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies
Minimum Qualifications:
Minimum 3 years of technical experience working with hardware/software
Must have experience providing end user support with Windows 10, printers and monitors.
Preferred knowledge of Windows Server, server hardware, domain administration, network troubleshooting, storage, switches, routers, firewalls, access points, video-conferencing, printers, copiers, smartphones, VoIP, LAN, WAN, Active Directory, DHCP, DNS, SharePoint, Office 365, antivirus, spyware removal, and backup/restore processes
Microsoft training and related certifications are a plus
Ability to assess customer needs to craft and deliver solutions
Strong interpersonal, organizational and customer service skills
Ability to manage multiple projects and own tasks concurrently
Ability to work flexible/extended hours when requested or participate in an on call schedule
Willingness to share knowledge and help cross-train peers
Able to work both independently and effectively with remote team members as necessary
Kolter Solutions is a leading professional staffing company based in Central Florida. We place highly skilled individuals on a contract, contract-to-hire and direct hire positions at clients nationwide. Kolter Solutions has proudly been recognized as the " Best Places to Work ” by the Orlando Business Journal and Staffing Industry Analysts (SIA). We are also in the Fast 50 – 2020 Fastest growing companies in Central Florida! We offer:
Full Health Benefits
Vision
Dental
401 (k)
Pet Insurance
Life Insurance
Supplemental Benefits such as short-term disability, accidental insurance, and supplemental dental and vision.
Employee Discounts
Referral Program
Kolter Solutions is an Equal Opportunity Employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under federal, state or local applicable law.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Information Technology & Services
Referrals increase your chances of interviewing at Kolter Solutions by 2x