IT Operator (Desktop Support)
Ampcus Inc
Vienna, VA
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Description
" Interpersonal skills advanced
" Quality customer service skills
" Professional presence and maturity
" Patience
" Ability to work with other team members (Team first attitude)
" Adaptability to a fast-paced environment
Technical Knowledge/Skills
" Troubleshooting Skills -
" Oral/Written Communication Skills
" Ticketing System experience (ServiceNow)
" Windows 10/11 Experience
Experience With
" Microsoft Active Directory
" Experience with desktop imaging technologies (MDT, LTI, ZTI)
" Microsoft Office/365, Microsoft Outlook, Teams
" Client, Canon, and Toshiba printer support
Nice to haves: A+ Certification, Windows 10 Certification, Citrix knowledge, awareness of the security of financial institutions, SCCM entry-level knowledge
" Interpersonal skills advanced
" Quality customer service skills
" Professional presence and maturity
" Patience
" Ability to work with other team members (Team first attitude)
" Adaptability to a fast-paced environment
Technical Knowledge/Skills
" Troubleshooting Skills -
" Oral/Written Communication Skills
" Ticketing System experience (ServiceNow)
" Windows 10/11 Experience
Experience With
" Microsoft Active Directory
" Experience with desktop imaging technologies (MDT, LTI, ZTI)
" Microsoft Office/365, Microsoft Outlook, Teams
" Client, Canon, and Toshiba printer support
Nice to haves: A+ Certification, Windows 10 Certification, Citrix knowledge, awareness of the security of financial institutions, SCCM entry-level knowledge
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
IT Services and IT Consulting
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