Front Desk Specialist - Health Center Relations Specialist - Medical Front Desk - Tucson, AZ - $300 Signing Bonus - HCRS

Terros Health is pleased to share an exciting and rewarding opportunity for a Health Center Relations Specialist - Front Desk in Tucson, AZ.

Terros Health is a health care company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for over 50 years. We help people live their lives in recovery and we save lives every day. Our vision is to provide extraordinary care by empowered people, achieving exceptional outcomes. We are guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. Together, we are Inspiring Change for Life!

If you are interested in working for one of the State's Leading Healthcare Organizations that promotes Integrity, Compassion, and Empowerment, we encourage you to apply!

Terros Health made the list!!

"Most Admired Companies of 2020, 2022 & 2023" as awarded by AZ Big Media.

Terros Health is hiring a Full-Time Health Center Relations Specialist for our Tucson office.

Front Desk Position at our Counseling Office

Full-Time, 40 hours/week

Multiple Schedule Options Include

Monday-Thursday, 12pm-830pm or 1130am-8pm

Tuesday-Thursday, 1130am-8pm and Friday/Saturday, 9am-2pm

Additional Options Available.

Compensation $17-$19/hour

$300 Sign On Bonus!!!

Full Benefits, Including 401K

Generous PTO/PST (4+ weeks in Year 1) PLUS Holidays and 1 Floating Holiday

High School Diploma Or GED Required

At least 1 year of relevant front office experience or customer service experience in a healthcare setting (dental, behavioral health, primary care, or medical), hospitality, banking, etc.

The Health Center Relations Specialist is the front line for interfacing with patients in Terros Health Centers. The position performs a variety of duties which include, but are not limited to, greeting individuals , appointment scheduling, intake interviews, gathering information and paperwork.

Duties include, but not limited to

• Greet individuals coming into the clinic in a professional and courteous manner, assist their needs promptly with compassion, in accordance with Terros Health values
• Promptly answer all incoming calls using the Terros Health standard greeting, directing calls to requested area or individual, correctly and in a timely manner
• Process the check in of patients and notify the appropriate staff member of the arrival of patients. Update relevant information during auto-flow by completing four-point check
• Review and update the daily schedules; ensuring all necessary data is accurately collected
• Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines
• Schedule patients according to schedule availability and in accordance with agency standards
• Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types.
• Ensure patients have the appropriate transportation to and from the clinic, as needed, which may include arranging for the transportation with third-parties.
• Complete nightly deliverables as determined by supervisor
• Flexibility and ability to work in accordance with business needs. Which will include evenings and weekends, depending on Health Center site
• Conducts initial financial interview with new patients in an accurate and timely manner. Refers to Eligibility Specialist for benefit application
  
  
  

Terros Health offers an excellent benefit package including, but not limited to

Benefits & Wellness

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Child Care Support Program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Employee perks and discounts
• Gym memberships
• Tuition at GCU and University of Phoenix
• Car rentals
• Bilingual pay differential
• High School Diploma, GED within six (6) months of assuming this position Or Associates degree in medical and health (e.g. healthcare administration, insurance billing and coding, psychology) or care social work, human services, communication preferred.
• At least one year relevant front office customer-facing service experience in healthcare, behavioral health, dental or a medical office preferred. Experience in hospitality (i.e., meeting or conventions, hotel), or banking will also be considered.
• Familiarity with health insurance eligibility and electronic health record management systems. Experience with NextGen preferred.
• Intermediate level of competency in Microsoft Suite and web-based programs.
• Experience in managing a wide range of administrative, support related tasks. Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever changing environment.
• Excellent written and verbal communication skills.
• Proven track record of delivering a high level of customer service in a healthcare setting.
• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.
• This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years’ driving experience or no driving experience.
• Must pass a TB Test.
  

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.