Field Performance Manager - Minneapolis, MN
Field Performance Manager - Minneapolis, MN
OpenWorks | Facility Management
Minneapolis, MN
See who OpenWorks | Facility Management has hired for this role
About the Company
Openworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organizations list. We are committed to empowering our employees and enhancing their skills to drive success in all aspects of sales and customer engagement.
A "Day in the Life" of the Field Performance Manager
OpenWorks is on the lookout for a proactive and experienced Field Performance Manager to join our team. This role is instrumental in driving the success of our franchise through account growth, retention, and development. Your primary responsibilities are to ensure customer satisfaction to exceed scorecard requirements, work hand in hand with all industry specific training and development of the OpenWorks franchise base. You'll be the cornerstone in ensuring our franchise customers receive top-notch service, leading to exceeding performance metrics and nurturing a culture of excellence within our business.
Overview of Responsibilities
Openworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organizations list. We are committed to empowering our employees and enhancing their skills to drive success in all aspects of sales and customer engagement.
A "Day in the Life" of the Field Performance Manager
OpenWorks is on the lookout for a proactive and experienced Field Performance Manager to join our team. This role is instrumental in driving the success of our franchise through account growth, retention, and development. Your primary responsibilities are to ensure customer satisfaction to exceed scorecard requirements, work hand in hand with all industry specific training and development of the OpenWorks franchise base. You'll be the cornerstone in ensuring our franchise customers receive top-notch service, leading to exceeding performance metrics and nurturing a culture of excellence within our business.
Overview of Responsibilities
- Foster account growth and retention by providing exceptional service to our customers
- Conduct industry-specific training and development, ensuring our franchises meet and surpass set scorecard standards
- Engage in strategic planning and execution to maintain a high-performing franchise portfolio
- Oversee customer and franchisee satisfaction, implementing measures to enhance their experience and loyalty
- Drive operational efficiencies and excellence through regular audits, quality assurance visits, and tactical support
- Bachelor's degree in business, or related field, or an equivalent blend of education and experience
- Preferably 5+ years in the janitorial or facility services industry, particularly within a franchise model
- Exceptional in CRM tools and MS Office Suite, with excellent organizational and problem-solving skills
- A team player who is detail-oriented, solution-focused, and possesses a high level of integrity and assertiveness
- Ability to build long-term relationships and communicate effectively with a diverse range of stakeholders
- Willing to travel 60-75% within your assigned market
- Competitive base pay + uncapped commission & bonus incentives
- Opportunity to win Annual President's Club Trip
- Mileage reimbursement
- Company issued laptop
- 401k retirement savings plan with generous company match
- Comprehensive medical, dental, vision, disability, and life insurance
- Paid time off, paid holidays and paid volunteer time off (16 hours/yr)
- Fitness reimbursement
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Research, Analyst, and Information Technology -
Industries
Technology, Information and Internet
Referrals increase your chances of interviewing at OpenWorks | Facility Management by 2x
See who you knowGet notified about new Performance Manager jobs in Minneapolis, MN.
Sign in to create job alertSimilar jobs
People also viewed
-
Performance Marketing Manager
Performance Marketing Manager
-
Regional Operational Excellence Manager
Regional Operational Excellence Manager
-
Director, Global Sales Performance
Director, Global Sales Performance
-
Associate Director of Analytics
Associate Director of Analytics
-
Head of Insights (Staff Tech Lead Manager)
Head of Insights (Staff Tech Lead Manager)
-
Managing Director, Performance Improvement
Managing Director, Performance Improvement
-
Senior Manager, Business Intelligence
Senior Manager, Business Intelligence
-
Performance Manager
Performance Manager
-
Ad Performance Manager
Ad Performance Manager
-
Director of Performance Marketing
Director of Performance Marketing
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub