Enterprise Scheduling Registrar, Rehab FT Days

Physical Therapy Whittier/La Mirada

This position performs all tasks related to patient scheduling and pre-registration of outpatients in an efficient, accurate and hospitable manner to ensure that patient, physician and hospital needs are met. Job duties include: Insurance authorization, chart preparation, faxing, filing, and managing the phones. Engages in performance improvement activities as needed and serves as a communication facilitator for area of responsibility.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

Physical Therapy Whittier:

• Demonstrated attention to detail
• Demonstrated ability to communicate effectively and tactfully
• Good English spelling skills
• Good English reading and comprehension skills
• Ability to follow directions as outlined in policies or given by Supervisor
• Computer Skills / Typing 45 wpm minimum
• Critical thinking and problem solving skills to identify and resolve problems in a timely manner
• Demonstrated ability to communicate effectively and tactfully
• Knowledge of customer service principles and practices
• Attention to detail, actively listens and always follows appropriate channels of communication
• Excellent organizational skills, strong interpersonal skills
• Uses time efficiently, able to deal with frequent change or unexpected events
• Must be able to handle multiple tasks with interruption
• Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
• Good English spelling, reading and comprehension skills
• Knowledge and ability to perform tasks with Microsoft Office software
• Bilingual preferred
• Critical thinking and problem solving skills to identify and resolve problems in a timely manner
• Demonstrated ability to communicate effectively and tactfully
• Knowledge of customer service principles and practices
• Attention to detail, actively listens and always follows appropriate channels of communication
• Excellent organizational skills, strong interpersonal skills
• Uses time efficiently, able to deal with frequent change or unexpected events
• Must be able to handle multiple tasks with interruption
• Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
• Good English spelling, reading and comprehension skills
• Knowledge and ability to perform tasks with Microsoft Office software
• Spanish/Chinese bilingual preferred
  
  
  

Required Experience

Physical Therapy Whittier:

Required:

• Minimum one (1) year experience of customer service or related field
• Knowledge of Insurance and Authorization process
• High school graduate required or equivalent, evidence of continuing education preferred
• Medical terminology or demonstrated proficiency within six months of hire date (via a course or self -guided study program
• Telephone experience with good phone etiquette
  
  
  

Preferred:

• Bilingual skills in Spanish / Chinese preferred
• Minimum one (1) year experience in a doctor’s office scheduling patients or hospital registration / admitting
  
  
  

Required:

• Successful completion of high school education or GED
• Ability to maintain composure and balance multiple priorities in a fast-paced environment
• 1 year customer service experience
  
  
  

Preferred:

• Minimum 1 year Healthcare or Call Center Experience
• Telephone experience with excellent telephone etiquette
• Knowledge of insurance/authorization process and basic medical terminology
• Medical Assistant
• Work experience in a Call Center setting
  
  
  

Address

12401 Washington Blvd.

Salary

21.00-29.25

Shift

Days

FLSA Status

Non-Exempt

Zip Code

90602