Ecommerce Operations Manager (Amazon)

Job Summary:

The Operations Manager for Amazon Seller Central will oversee and manage the e-commerce operations for the company's presence on Amazon. This role involves optimizing product listings, managing inventory, coordinating with cross-functional teams, and ensuring compliance with Amazon policies. The ideal candidate will have a strong background in e-commerce, experience with Amazon Seller Central, and the ability to drive sales growth through effective operational strategies.

Key Responsibilities:

• E-Commerce Operations Management: Oversee the daily operations of the Amazon Seller Central account, including product listing optimization, pricing strategies, and inventory management.
• Inventory Control: Manage inventory levels to ensure product availability while minimizing excess stock and coordinating with the supply chain team for timely replenishments.
• Sales Performance: Monitor and analyze sales data to identify trends, opportunities, and areas for improvement, implementing strategies to drive revenue growth.
• Process Optimization: Identify and implement process improvements to enhance operational efficiency and reduce costs.
• Compliance and Policy Adherence: Ensure all operations comply with Amazon's policies, procedures, and regulatory requirements.
• Customer Service Coordination: Collaborate with the customer service team to resolve seller issues, improve customer satisfaction, and manage product reviews and ratings.
• Reporting and Analytics: Prepare and present regular reports on operational performance, sales metrics, and key performance indicators (KPIs) to senior management.
• Marketing Coordination: Work closely with the marketing team to develop and execute promotional strategies, including Amazon Advertising campaigns, to increase product visibility and sales.
• Risk Management: Identify potential risks in the operations and develop mitigation strategies to address them.
• Technology Utilization: Leverage Amazon's tools and technologies to enhance operational efficiency and data accuracy.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Operations Management, E-Commerce, or a related field. A Master’s degree is a plus.
• Experience: Minimum of 5-7 years of experience in e-commerce operations management, preferably within a CPG company.