Director, Process Excellence

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Director Process Excellence.

This position can be based in our San Antonio, TX; Plano, TX; Colorado Springs, CO; Phoenix, AZ; Chesapeake, VA; Charlotte, NC or Tampa, FL offices. Relocation assistance is not available for this position.

What You'll Do

Responsible for consistently executing Business Process Management (BPM) strategy within a business unit (CoSA) / organization or across the Enterprise. Leads a team of performance improvement experts in fact-based planning and execution of a portfolio of process improvement projects that sustainably improve member and employee experiences and business deliverables. Identifies and manages existing and emerging risks that stem from business activities and ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities. Direct reports must include Process Engineers (and may include other disciplines).

• Acts in an advisory capacity on Process Excellence including development of relevant business objectives, metrics and tactics.
• Communicates opportunities that enable business units to thrive and achieve USAA mission and vision.
• Identifies and prioritizes impactful process / project selection with Business Process Management (BPM) Leaders and business leaders.
• Ensures the adoption of relevant Process Excellence standards and best practices as appropriate.
• Serves as a mentor, trainer, coach, and technical leader in support of Process Excellence using process improvement methodologies; serves as an expert resource on Business Process Management (BPM) methodologies, tools and techniques.
• Builds relationships within business unit and across the enterprise to enable cooperative achievement of common goals while driving improved process maturity.
• Manages a team of Process Improvement professionals and may lead Process Improvement projects to deliver significant, measurable business results.
• Works to optimize the performance of managed resources relative to the objectives by directing work assignments and providing guidance and training.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
  
  

What You Have

• Bachelor’s degree in a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree).
• 8 years of experience practicing and/or leading resources to enhance business performance by designing and implementing business solutions.
• 3 years of direct team lead or management experience.
• Experience demonstrating strong development skills/responsibilities, ability to influence, analysis, and critical thinking skills.
• Green Belt certification (one which required successful implementation of a process related project that solved a business problem/improved business performance; OR demonstrated completion of 3 Lean/Six Sigma projects).
  
  

What Sets You Apart

• Black Belt certification
• Experience with DMAIC process
• Data analytics experience
• Objectives and Key Results (OKR)/Key Performance Indicator (KPI) development
• Business Case development
• Experience with Minitab
• Requirements gathering and Project Management experience
  
  

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What We Offer

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230-$264,200.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.