Director of Operations, Latin America & the Caribbean

In short

As the Head of Operations for the Latin America and Caribbean Region, you will be responsible for overseeing and driving the operational excellence across the end-to-end supply chain of the business. You will ensure on time ship and delivery for Brazil directly and for our Distributors across the rest of the market in both Direct-to-Consumer (DTC) and Business-to-Business (B2B). This role will partner with the Americas’ customer service, sales operations and logistics teams to drive strategic global initiatives for the Latin America and Caribbean Region.

Your mission

• Lead and develop high-performing teams to ensure the achievement of expansion in the LATAM & CAC market, fostering a culture of accountability, collaboration, and continuous improvement
• Develop and execute operational and continuous improvement strategies aimed at enhancing operational efficiency and effectiveness, aligned with the company's goals and objectives for the LATAM & CAC region, ensuring alignment with Global counterparts for our LRP
• Lead in the coordination of suppliers, distributors, and third-party logistics providers to optimize supply chain efficiency and implement inventory management strategies to minimize stockouts/excess inventory and ensure timely/cost-effective delivery of products and services
• Lead and optimize customer service operations to deliver exceptional experiences; establish and monitor key performance indicators (KPIs) to measure customer satisfaction and service quality; and optimize existing processes and systems to effectively address customer inquiries, complaints, and feedback
• Partner with IT teams to identify technology solutions that enhance operational efficiency and scalability, including planning, implementation, and execution of technology projects to support business operations and growth objectives, while ensuring seamless integration of technology systems to streamline processes and improve overall performance
• Lead sales operations activities, including order pick-up forecasting, planning, and analysis; optimize system processes and workflows to drive revenue growth and maximize sales effectiveness

Your story

• 8+ years of experience in operations or supply chain management, within a multinational organization preferably within the consumer goods, retail, or e-commerce industries
• 3+ years of experience building and leading high-performing teams with the ability to motivate and inspire teams to achieve goals
• Strong understanding of DTC and B2B customer service principles and best practices in the Latin America and Caribbean region
• Deep knowledge of end-to-end supply chain processes, including demand planning, procurement, logistics, and distribution. Experience working with a distributor network is required and 3PL/4PL partners is a plus!
• You have proven experience shaping high-level strategies and working through many cross-functional teams across time zones to meet objectives, but love to also get your hands dirty and do some heavy lifting yourself
• Fluent in English and Spanish (Portuguese and other additional languages are a plus)
• Able to travel internationally up to 25% of the time, as business requires

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.