Director of Enterprise Account Management

Description

Are you looking to take on a leadership role in managing client relationships? At IL2000 we are looking for ambitious supply chain professionals to work as logisticians to optimize and maintain focus on a continuous improvement process with clients supporting their order to cash business model. Our teams work through an innovative and collaborative culture to build strategic value. As an organization, we are committed to exceeding our customer expectations.

This position does not require relocation. This is a remote position that requires approximately 20% travel. This role requires an existing understanding of managed freight transportation services with focus on, primarily, LTL but also full truckload and international freight including ocean and air. Applicants without experience will not be considered.

About IL2000

Founded in 1999, IL2000 provides Managed Freight Transportation services resulting in optimized supply chain and logistics performance. IL2000 uses a proven methodology for supply chain and logistics consulting that precedes our Managed Transportation Solution. The IL2000 Managed Transportation Solution is a Saas-based transportation management (TMS) and BI technology bundled with freight management services. Our services include carrier procurement, contracting and score-carding, shipment management and exception reporting, freight audit, dispute and resolution, and continuous improvement consulting leveraging our BI technology. The transportation modes supported include less than truckload (LTL), full truckload, international (import, export, FCL, LCL, and airfreight), and parcel.

About the Role

The Director of Enterprise Account Management is personally accountable for the health of the relationship with the client and achieving revenue targets for existing clients. There is no expectation for winning new clients as the sales team is responsible for new client acquisition. In this role you will lead a team that regularly meets with the client to pro-actively drive a process of continuous improvement. It is a strategic role that requires consulting with the client and aligning their ongoing needs with solutions IL2000 provides. The team serves as fractional logistics mangers for our clients and consults, designs solutions, solves problems and implements solutions to the client with the support of their peers at IL2000; heavily relying on Business Intelligence reporting and data to make business decisions. Fifty percent of the Enterprise Account Managers time is spent reviewing data in the clients BI space to pro-actively identify areas of improvement, and the remaining 50% of the time is spent collaborating with the client to drive additional improvements including freight cost savings, service improvements, or process efficiency.

Requirements

Responsibilities

• Business plan creation and execution for a minimum of 100% plan attainment.
• Develop and report leading indicators to plan attainment (KPI”s).
• Follow company procedures but provide leadership, coaching and accountability to a 5 member EAM team.
• Customer relationship management, solution design, and problem resolution.
• Assume full accountability for the health and growth of the client relationship.
• Communicate customer requirements and collaborate with the IL2000 team to ensure alignment for an optimized client experience.
• Leverage our BI dashboards, reports, and other data for ongoing client consulting.
• Collaborate with clients and direct their freight management processes to drive continuous improvement through weekly, monthly, and quarterly meetings and business reviews.
• Collaborate with IL2000 project management, operations and reporting team to drive SLA performance and reporting.
• Other duties as assigned.

Qualifications

• Proven history of success, validated by referrals upon request.
• 5-7 years plus of account management and / or consulting experience in Supply Chain Management, Freight Management, or the 3PL marketplace. This includes an expert level understanding of both domestic and international freight. APPLICANTS WITHOUT INDUSTRY EXPERIENCE WILL NOT BE CONSIDERED.
• Strong leadership presence, trustworthiness and respectability.
• Demonstrated knowledge of standard concepts, practices and procedures for effective freight management.
• Past experience managing multiple large national accounts, where primary contacts range from managers, directors, and vice presidents to executive officers.
• Solution design and/or consultative orientation.
• Strong presentation and communication skills.
• Ability to organize and present complex material in an easily understood manner.
• Proficiency in performance metrics, P&L’s, trend analysis and other reports.
• Must be self-directed with strong attention to detail.
• Adaptive and flexible, team oriented with a sense of urgency.
• Strong goal achievement orientation.
• High energy, positive attitude, with the ability to think creatively on your feet and handle multiple priorities.
• Adept in the use of Microsoft Office products, especially Excel. Additional consideration given to those with experience using PowerBI.
• Bachelor’s degree, preferably in business, logistics, supply chain or related work experience. Advanced degrees are preferred.
• Ability to travel to client sites one or two days per month.