Desktop Support
Desktop Support
Government Contractor Services
Bethesda, MD
See who Government Contractor Services has hired for this role
Job Description
IT User Support Specialist / Help Desk Tier II
Bethesda MD
MUST :
Current Public Trust and eligible for Secret clearance or Active DoD Secret Clearance
2+ years of profession Tier II experience providing Operation and network support, Automation software and remote access software support
Efficient experience work with PC software and providing troubleshooting
Solid understanding of military community and speech
Strong ServiceNow ticketing experience is desired
ITIL service framework and best business practices
Excellent communications both written and verbal skills
Strong attention to detail and good problem solving skills
High level customer service skills
Current Security+ce certification or A+ce and windows certification
DUTIES :
Ideal candidate is the first point of contact for clients with technical issues and will be responsible for quickly troubleshooting issues or moving to the appropriate team
Technical support includes answering telephones, email, virtual support rooms, and walk-in service
provide End User Device support service and incident resolution remotely and through desk-side touch labor services to ensure that the end user operational environment is functional
Write/document detailed troubleshooting results in help desk ticket tracking
Pull computer/server log files and send them to Tier 3 support for further diagnosis
Multi-task 3-5 concurrent computer support activities with detailed processes
Recall from memory in a timely manner established computer support techniques
As needed, perform troubleshooting for computer break-fix processes and software upgrades
Work in Google Meet virtual support rooms to consult, troubleshoot, and resolve technical issues for end users
Perform computer troubleshooting and setup processes requiring multiple detailed processes and procedures
Perform computer imaging, software, printer, and hardware system configuration
Collect end of life hardware and peripherals and prepare for disposal per regulations
Write/document detailed troubleshooting results in ServiceNow ticket tracking
Pull computer/server log files and send them to Tier 3 support for further diagnosis
Multi-task 3-5 concurrent computer support activities with detailed processes
Perform troubleshooting for computer break-fix processes and software upgrades
IT User Support Specialist / Help Desk Tier II
Bethesda MD
MUST :
Current Public Trust and eligible for Secret clearance or Active DoD Secret Clearance
2+ years of profession Tier II experience providing Operation and network support, Automation software and remote access software support
Efficient experience work with PC software and providing troubleshooting
Solid understanding of military community and speech
Strong ServiceNow ticketing experience is desired
ITIL service framework and best business practices
Excellent communications both written and verbal skills
Strong attention to detail and good problem solving skills
High level customer service skills
Current Security+ce certification or A+ce and windows certification
DUTIES :
Ideal candidate is the first point of contact for clients with technical issues and will be responsible for quickly troubleshooting issues or moving to the appropriate team
Technical support includes answering telephones, email, virtual support rooms, and walk-in service
provide End User Device support service and incident resolution remotely and through desk-side touch labor services to ensure that the end user operational environment is functional
Write/document detailed troubleshooting results in help desk ticket tracking
Pull computer/server log files and send them to Tier 3 support for further diagnosis
Multi-task 3-5 concurrent computer support activities with detailed processes
Recall from memory in a timely manner established computer support techniques
As needed, perform troubleshooting for computer break-fix processes and software upgrades
Work in Google Meet virtual support rooms to consult, troubleshoot, and resolve technical issues for end users
Perform computer troubleshooting and setup processes requiring multiple detailed processes and procedures
Perform computer imaging, software, printer, and hardware system configuration
Collect end of life hardware and peripherals and prepare for disposal per regulations
Write/document detailed troubleshooting results in ServiceNow ticket tracking
Pull computer/server log files and send them to Tier 3 support for further diagnosis
Multi-task 3-5 concurrent computer support activities with detailed processes
Perform troubleshooting for computer break-fix processes and software upgrades
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Defense and Space Manufacturing
Referrals increase your chances of interviewing at Government Contractor Services by 2x
See who you knowGet notified about new Desktop Support Specialist jobs in Bethesda, MD.
Sign in to create job alertSimilar jobs
People also viewed
-
Technical Support Specialist
Technical Support Specialist
-
Desktop Support Technician
Desktop Support Technician
-
Desktop Support Specialist
Desktop Support Specialist
-
Desktop Support Engineer
Desktop Support Engineer
-
Desktop Support Specialist
Desktop Support Specialist
-
Help Desk Support Specialist
Help Desk Support Specialist
-
Helpdesk Technician
Helpdesk Technician
-
Desktop Support Specialist
Desktop Support Specialist
-
Desktop Support Technician
Desktop Support Technician
-
Help Desk Specialist
Help Desk Specialist
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub