Dental Receptionist

Genuine Smiles is a privately owned, family-centric dental practice in Trophy Club, TX. We are a new practice with a growing patient base. We strive to create a flawless and comfortable dental experience for each and every patient that walks through our doors...and that starts with our staff! Our staff members are the heartbeat of our company and it's important for our front desk personnel to be highly energetic, upbeat, annoyingly positive, eager to communicate, organized and detail oriented.

Our Mission: To create an environment that is warm and friendly for patients, where they can feel comfortable and confident that they are receiving exceptional dental care and education in an efficient manner. To wrap everyone within our four walls with a sense of belonging, united in the common goal of creating beautiful and Genuine Smiles.

Genuine Smiles is seeking an exceptional candidate for our front desk position. This position is the first line of contact with patients and "the face" of Genuine Smiles. We are seeking someone that can handle multiple tasks at once, follow through with assignments to completion, and engage with patients in a positive and professional manner. This role requires someone who can proactively anticipate and resolve the needs of not only patients, but the office as a whole

Front Desk Duties

• Greet all patients with warmth and a smile as they come in
• Check-in/check-out all patients
• Obtain, verify, and update all patients information.
• Collect patient payments
• Manage office communications with patients (e.g. answering the phone responding promptly to text and email inquiries)
• Scheduling and confirming appointments
• Obtain consent forms from patients that require treatment
• Help coordinate front and back office patient flow
• Conduct face-to-face treatment presentations with patient and assist the patient in understanding dental treatment options followed by scheduling dental treatment
• Monitor and keep track of pending treatment and follow up with patients that have yet to schedule treatment
• Elicit Google Reviews from patients at check-out.
• Drive a culture of excellence in customer service by providing feedback on patient interactions and proactively thinking of ways to improve customer services throughout the office.

Requirements and Qualifications

• Experience working in Open Dental software (preferred)
• Cross trained with dental assisting skill (preferred)
• Excellent understanding of dental procedures (required)
• Personable and comfortable chatting with patients (required)
• Excellent communication skills (required)
• Extreme attention to detail (required)
• Self starter with an eagerness to learn and self improve (required)

Position: Full-time/In-person

Schedule: 5 days/week, No weekends

Pay: $18.00-$22.00

Benefits:

• Significant employee and family dental work discounts
• Paid time off
• Paid Holidays

Healthcare setting:

• Clinic
• Dental office

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Employee discount
• Free parking
• On-the-job training
• Paid time off

Healthcare setting:

• Clinic

Schedule:

• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• Roanoke, TX 76262 (Required)

Ability to Relocate:

• Roanoke, TX 76262: Relocate before starting work (Required)

Work Location: In person