DCI Technician

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex

How will you make an impact in this role?

Responsible performing advanced-level operations, maintenance, troubleshooting and performance testing, including “base building” and data processing specific components and systems, in associated data center infrastructure field.

Collaborates with leadership, Project Managers, customers and strategic partners to address business priorities, new products or services, and performs advanced problem solving, which requires good judgment and quick action Reports to DCI Director and or takes workflow direction from Senior DCI Technician.

Key Responsibilities

• Monitors MEP equipment and systems. Perform adjustments to operating parameters to ensure efficiency and reliability
• Respond to equipment failures and system alarms. Stabilize and perform corrective actions to maintain 100% availability
• Complete frequency based infrastructure maintenance tasks
• Build detailed maintenance and fixing procedures
• Apply expertise and experience to analyze various data center component and system configurations to optimize performance
• Examine failures for trends and contributing factors, developing and/or performing corrective actions independently
• Utilize sophisticated data capture, monitoring and recording equipment to analyze data; make timely and effective decisions; provide recommendations to leadership; and execute solutions
• Respond to Service Requests (SR), Site Preparation Requests (SPR), Incident Management Reports (IMR)
• Install and remove equipment while working in proximity to hazardous electrical voltages
• Install, terminate and attach cables without interrupting adjacent business-critical connections
• Raise data center availability risks to DCI leadership
• Supports leaders in designing and implementing policy, standards and procedures
• Cross-train and/or mentor technicians /peers in relevant skills to support succession planning
• Lead in-house and vendor resources and monitor and lead workflow queues
  
  

Minimum Qualifications

AAS, vocational, trade school education, certification and/or equivalent experience in associated Data Center infrastructure, e.g. electrical, electronics, mechanical, data processing hardware, telecommunications and/or networks

• Demonstrated experience in Tier III-IV data center environments working with electrical and mechanical plant operations including conceptual knowledge of the interaction between multiple large systems and the potential impact of even minor changes in any of those systems.
• Demonstrated knowledge and experience with the following systems: engine generators and paralleling switchgear; centrifugal chillers and chilled water production, UPS systems and batteries; complex electrical distribution systems including 12, 47kv, 5kV, 480V switchgear, DC distribution systems, static and automatic transfer switches and schemes; underground storage facilities for diesel and water systems.
• Advanced knowledge and demonstrated experience with cabling standards and quality practices.
• Advanced knowledge of infrastructure and data processing based systems and equipment, with proven analytical, problem solving and decision making skills
• General working knowledge of Microsoft Office Suite desktop application
• System/Platform Domain Knowledge
  
  

Salary Range: $28.85 to $48.10 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Benefits

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.