Customer Support Specialist -Entry Level
Customer Support Specialist -Entry Level
Prime Tech Enterprise
Montebello, CA
See who Prime Tech Enterprise has hired for this role
Prime Tech Enterprises is a sales and client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our operations, we are seeking a motivated and customer-focused individual to join our sales team as an Entry Level Customer Support Specialist.
Responsibilities:
hH0wnufel1
Responsibilities:
- Interact with current and prospective customers in a professional and friendly manner, addressing inquiries, providing information about our clients products/services, and offering assistance to ensure their needs are met
- Facilitate sales presentations to customers with the goal of enrolling them in our clients available services
- Troubleshoot and resolve customer issues, concerns, or challenges promptly, escalating complex problems to appropriate team members when necessary
- Develop a deep understanding of our products and services to effectively communicate their features and benefits to clients, aiding in upselling and cross-selling opportunities
- Maintain accurate and detailed records of client interactions, inquiries, feedback, and resolutions in our CRM system
- Collaborate with the sales team to identify opportunities for upselling and cross-selling based on client interactions and needs
- Previous experience in customer support, client management, or a related field is preferred
- Exceptional interpersonal and communication skills, both written and verbal
- Strong problem-solving abilities with a customer-centric approach
- Proficiency in using CRM software and other relevant tools
- Detail-oriented with excellent organizational skills
- Ability to work collaboratively in a fast-paced, team-oriented environment
- Empathetic and patient demeanor when dealing with client inquiries and concerns
- High school diploma or equivalent; Bachelor's degree preferred
hH0wnufel1
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Internet Publishing
Referrals increase your chances of interviewing at Prime Tech Enterprise by 2x
See who you knowGet notified about new Customer Support Specialist jobs in Montebello, CA.
Sign in to create job alertSimilar jobs
People also viewed
-
Customer Service Rep - Remote | WFH
Customer Service Rep - Remote | WFH
-
Customer Service Representative
Customer Service Representative
-
Customer Service Representative
Customer Service Representative
-
Call Center Customer Service Representative
Call Center Customer Service Representative
-
Customer Service Agent Part Time
Customer Service Agent Part Time
-
Customer Service Support Specialist
Customer Service Support Specialist
-
Customer Service Representative
Customer Service Representative
-
Customer Service Rep - Remote
Customer Service Rep - Remote
-
Customer Service Representative
Customer Service Representative
-
Customer Service Representative
Customer Service Representative
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub