**2-min video : https://whova.com/jobs/we-are-hiring **
Whova is hiring a full time, in-house Customer Support Specialist who will help customers have a smooth experience with our event management software. A Bachelor's degree is required.
Whova revolutionizes event engagement and attendee networking by providing the Whova mobile app and event management software for conferences and trade shows globally every day. Whova is a fast-growing software company with brand-name customers, including US-Bank, Stanford, L’Oreal, Hilton, LEGO, Adidas, HP, United Nation, NASA, IKEA, TEDx, etc.
Working in a dynamic and fast paced environment, our customer support team is continuously raising the bar on customer experience by advocating and inventing for customers, playing a key role in leading the way towards Whova's ultimate goal to be the most customer-centric company.
How You Will Make an Impact
Cultivate a good relationship with customers and increase their ROIs from the products
Collaborate with the sales and business team to onboard new customers
Communicate with the product team to solve technical questions from customers
Requirements
Learn and quickly grasp new technologies
A genuine interest and passion in helping customers
Adaptable and coachable
Detail oriented, self-disciplined, providing prompt follow-up to customer inquiries
Ability to professionally handle difficult situations with customers
Great verbal and written communication skills
Outgoing, confident & upbeat personality
What You Will Gain
Base salary
Health benefit package (medical, dental, vision)
Various experiences in software customer support
Paid holidays & vacation
Fun, upbeat, and collaborative office environment
Job Type: Full-time
Salary: $43,000.00 - $45,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule: Monday to Friday
Education: Bachelor's (Required)
Work Location: In-Person/Hybrid
Employment type
Full-time
Referrals increase your chances of interviewing at Whova by 2x