Tigris Fulfillment Partners is a privately held national distributor of kitchen and bath products, based in Atlanta, GA. Our customers are the largest big box retailers, leading e-tailers, and wholesalers across the US. We provide GREAT customer service and fulfillment support across all customers.
THE OPPORTUNITY
All of our Customer Support Team Members must love the customer and must truly enjoy the challenge of balancing the customer’s interests with the company’s best interest. This team is the face of the company to most customers and, thus, plays a significant role in building these relationships.
Your abilities and interests will dictate how your role evolves. Great opportunity exists to take on more responsibilities, whether that entails taking on more operational tasks or one day leading the customer service team.
We expect our Customer Support Specialist team members to be:
Professional and friendly at all times, including with challenging customers.
Committed to satisfying the customer, all the while doing the right thing for the company.
Comfortable with technology – you’ll be more effective the more you embrace our technologies.
Able to adapt to change, look for and suggest improvements, and be a team player.
We expect our Customer Support Specialist team members to possess:
2+ years of experience in a fast-paced business environment focused on customer service.
Commitment to strong values and integrity.
Desire to learn how to see the “big picture” and help ensure the right tasks are completed at the right times.
Initiative and drive to continue to improve and help those around you improve.
CUSTOMER SUPPORT RESPONSIBILITIES
Be one of the main points of contact for our customers
Learn to answer dedicated phone lines, taking up to 30 calls per day in accordance with the Tigris Standard
Enter orders and answer emails for all customers
Navigate customer portals and answer requests according to their SLAs
Provide customers with product information on all our brands
Resolve customer issues while protecting the company’s best interests
Build sustainable relationships with customers and learn to handle many customer accounts, you will learn how to own 2+ accounts
Execute all tasks required to complete our SLAs
Learn how to hand-off escalated situations
General returns
Introduction to Order Issues
Work with your Manager on specialized projects that will lead to the continued improvement of the department
Add value to the team with input from customers, your experiences, and your ideas
Continue to be a team player willing to complete many different types of tasks
Engage with colleagues and other departments to continually expand your skills
Provide feedback on how we operate and what is getting in the way of you providing GREAT service
Recommend department improvements based on your and customer feedback
As requested by the Team Lead, Supervisor, or Manager, work with key stakeholders to identify, plan, and execute Projects to completion
WHAT'S IN IT FOR YOU?
Unlimited growth opportunities
Competitive compensation, including Profit Sharing exceeding standard bonuses
Industry-leading benefits package, including medical, dental, vision, prescription, and life insurance
Pre-tax accounts for healthcare and dependent care
401(k) and retirement cash account
Paid vacation, holidays, and sick time
Tigris Fulfillment Partners is an Equal Opportunity/Affirmative Action Employer (EOE and M/F/Disability/Veterans.) We are a drug free workplace, with pre-employment drug screening required. Employment is contingent upon successful completion of a background investigation.
Employment type
Full-time
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