Customer Support Specialist
About Mangomint
Mangomint is a fast-growing Series B stage SaaS company on a mission to provide next-generation software that embeds so seamlessly into the day-to-day activities of salons and spas, that it effectively disappears. Our platform is used (and loved!) daily by more than 10,000 salon and spa professionals in the U.S. and Canada to handle everything from appointment booking, staff management, payment processing, and so much more. You can be sure the opportunity to work at Mangomint is filled with possibilities.
We’re still a pretty small team but we’re doing really BIG things. We’re a fully remote, fun and hard-working team with the occasional in-person meetup every few months. Come build with us!
About The Role
At Mangomint, our customers are everything. Because of that, we have the standard of providing no less than top-tier customer support to our clients. When our clients have questions, they need quick and accurate answers, and our Customer Service Specialists provide just that. Our customers have high expectations of us and we have high expectations of our Customer Service Specialists. Some of the things you can expect in this role are:
Compensation Range: $55K - $60K
Mangomint is a fast-growing Series B stage SaaS company on a mission to provide next-generation software that embeds so seamlessly into the day-to-day activities of salons and spas, that it effectively disappears. Our platform is used (and loved!) daily by more than 10,000 salon and spa professionals in the U.S. and Canada to handle everything from appointment booking, staff management, payment processing, and so much more. You can be sure the opportunity to work at Mangomint is filled with possibilities.
We’re still a pretty small team but we’re doing really BIG things. We’re a fully remote, fun and hard-working team with the occasional in-person meetup every few months. Come build with us!
About The Role
At Mangomint, our customers are everything. Because of that, we have the standard of providing no less than top-tier customer support to our clients. When our clients have questions, they need quick and accurate answers, and our Customer Service Specialists provide just that. Our customers have high expectations of us and we have high expectations of our Customer Service Specialists. Some of the things you can expect in this role are:
- Responding to customer support messages from our customers primarily through chat but also over a phone call at times
- Continually increasing your Mangomint product knowledge so you can provide expert-level answers and service
- Being available from Saturday through Wednesday (days off would be Thursday and Friday)
- The opportunities and growth potential that come with a start up, as well as the sometimes unpredictable hours (We’re a quick-growing company and a small team, so urgent things come up sometimes, especially in support, so we may need last minute help here and there.)
- You have a minimum of 1 year of experience in a software support position
- You have an ability to learn incredibly quickly and an “I’ll figure it out” attitude, while also not being afraid to ask questions
- You’re independent and have the ability to work well autonomously and with a team
- You enjoy working on difficult-to-solve problems, even if it’s in a stressful situation
- You have a LOVE for talking with people from all walks of life and ability to always be respectful and kind
- You are a skilled communicator through writing (Writing is a HUGE part of this role so we need this person to be able to communicate really well through writing.)
- *You having experience with salons and spas (or beauty & wellness in general) would be incredibly helpful
- Unlimited PTO
- Generous monthly wellness budget for gym memberships, yoga, spas, etc.
- Premium subscription to the Calm app
- One Medical membership
- Health, dental, vision, life & LTD insurance
- Remote work with supportive culture
- Travel to exciting and fun team events
- Competitive compensation
- 401k (no matching)
Compensation Range: $55K - $60K
-
Employment type
Full-time -
Job function
Other -
Industries
Software Development
Referrals increase your chances of interviewing at Mangomint by 2x
See who you knowGet notified about new Customer Support Specialist jobs in Los Angeles, CA.
Sign in to create job alertSimilar jobs
People also viewed
-
Customer Service Representative - Remote (Eastern Time Zone)
Customer Service Representative - Remote (Eastern Time Zone)
-
Customer Service Representative - Work from Home
Customer Service Representative - Work from Home
-
Inbound Customer Service Agent-Bodewell (Remote)
Inbound Customer Service Agent-Bodewell (Remote)
-
Customer Service Rep - Remote | WFH
Customer Service Rep - Remote | WFH
-
Customer Service Agent - Remote | WFH
Customer Service Agent - Remote | WFH
-
Customer Service Representative
Customer Service Representative
-
Customer Service Representative
Customer Service Representative
-
Call Center Customer Service Representative
Call Center Customer Service Representative
-
Customer Service Agent Part Time
Customer Service Agent Part Time
-
Customer Service Support Specialist
Customer Service Support Specialist
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub