As a Customer Support Specialist, you will provide exceptional assistance and support for systems, software, and peripherals. Your primary goal is to ensure a smooth and enjoyable experience for customers by resolving their problems effectively and efficiently.
Key Responsibilities:
Handle client inquiries and provide technical support through various channels such as phone, email, messaging services, and social media.
Respond promptly to customer complaints, aiming to exceed their expectations.
Diagnose and troubleshoot problems related to the software, and networking issues.
Use problem-solving skills and practical knowledge to determine the root cause of issues and apply effective solutions.
Stay updated with new releases, patches, updates, and industry trends to provide accurate and timely assistance to customers.
Maintain an accurate database of customer interactions, technical issues, and resolutions in the support ticketing system.
Create knowledge base articles, FAQs, and troubleshooting guides to improve support efficiency.
Collaborate with internal teams, such as product development, quality assurance, and customer service, to escalate complex issues and provide feedback.
Educate customers on product features and functionality.
Expand technical skills and knowledge to enhance job performance and adapt to evolving customer needs.
Qualifications:
Strong knowledge of the latest platforms and applications. (Graduate Preference)
Proficiency in troubleshooting hardware and software issues.
Excellent communication and interpersonal skills.
Positive mindset.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Strong problem-solving skills and attention to detail.
US Citizen with Native Accent
No sponsorship available.
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