Customer Service Specialist

Customer Service Specialist

DITA Eyewear, an independent eyewear manufacturer based in Aliso Viejo, California, is seeking to hire an energetic and highly motivated Customer Service Specialist.

Essential Duties and Responsibilities

The successful candidate will report directly to DITA's Customer Service Manager at our corporate office at Aliso Viejo. The representative will be responsible for supporting DITA's rapidly growing wholesale and e-commerce business by responding to inquiries from customers and sales representatives by phone, chat, and email. The position will also involve calling our existing customers and walking them through creating an account in our online Customer Portal. You will also be involved in assisting DITA's sales and marketing teams with various sales initiatives and performing some data entry tasks. This Customer Service Training Program will give you the opportunity to grow within the company.

ABOUT THE JOB:

As a Customer Service Specialist, you will:

• Promptly respond to inquiries from DITA's wholesale and e-commerce customers and outside sales representatives
• Assist outside sales representatives in the field with all sales-related needs
• Ensure that orders and returns are processed accurately and in a timely manner
• Manage order discrepancies, facilitate changes and perform any needed follow-up
• Escalate high-priority issues to management when necessary
• Increase sales while speaking to customers on the phone
• Enter customer orders from wholesale customers
• Help guide and educate customers on all products
• Produce and analyze weekly sales reports
• Review applications from new customers and facilitate the new account set-up process
• Create, enhance, and maintain internal procedures

JOB REQUIREMENTS:

• A minimum of two years of sales support experience with a proven track record of success
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Extreme attention to detail and extraordinary organizational skills
• Ability to multitask and work independently to accomplish goals
• Excellent written and verbal communication skills
• Ability to handle multiple projects at once and work in an autonomous environment with minimal direction or supervision
• Ability to prioritize projects on a daily, weekly, and monthly basis
• Ability to solve customer related problems in various situations
• Ability to collaborate professionally with fellow team members

NICE TO HAVE:

• Experience working in NetSuite
• Experience with Zendesk
• Experience in the eyewear industry (or apparel and accessories industry)

ABOUT DITA:

DITA is the fastest growing independent eyewear company and one of the largest independent eyewear companies in the world. Founded in 1996, the brand has a cult-like following and is a must-have accessory for many celebrities, professional athletes, and fashion bloggers. The company has experienced explosive growth in recent years and is now sold by over 5,000 retail partners worldwide which include some of the world’s most exclusive optical shops, fashion boutiques and department stores. We also currently have ten flagship stores in some of the most desirable shopping destinations and we currently have stores in over 70 countries. DITA is a global company with Headquarters in Aliso Viejo, Dublin, and Japan with satellite offices in Korea and Australia. DITA has also grown its portfolio to include Thom Browne, Christian Roth, Lancier and our most recent line Epiluxury.

WHY WORK FOR DITA?

DITA is an innovative and fast-paced company with a unique, close-knit culture. We value and promote teamwork and cross-functional collaboration. Creativity is highly encouraged and team members are given freedom to experiment within their roles. DITA offers competitive compensation and benefits. There are opportunities for rapid career advancement for talented and highly motivated individuals.

DITA is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical condition, physical or mental disability, gender identity or Veteran status, or any other protected status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let a management representative know.