Senior Customer Service Manager - Food Manufacturing
Senior Customer Service Manager - Food Manufacturing
Jobot
Chicago, IL
See who Jobot has hired for this role
Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!
Job details
Growing food manufacturing organization seeks experienced Customer Service Manager to join the team!
This Jobot Job is hosted by Hunter Prater
Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
Salary $120,000 - $135,000 per year
A Bit About Us
Our client is a growing food manufacturing organization based in the Chicago market.
Why join us?
Medical, Dental and Vision insurance
Company paid holidays
401k with company match
Job Details
Job Details
This role will be instrumental in maintaining our high standards of customer satisfaction and service delivery. The successful candidate will be responsible for managing all aspects of our customer service department, including but not limited to, order fulfilment, customer relations, and complaint resolution. This role requires a proactive individual with a strong background in food manufacturing and customer service management. The role also demands proficiency in CPG, Food, ERP, EDI, OTIF, relationship, communication, excel, and supply chain management.
Responsibilities
Want to learn more about this role and Jobot?
Click our Jobot logo and follow our LinkedIn page!
Job details
Growing food manufacturing organization seeks experienced Customer Service Manager to join the team!
This Jobot Job is hosted by Hunter Prater
Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
Salary $120,000 - $135,000 per year
A Bit About Us
Our client is a growing food manufacturing organization based in the Chicago market.
Why join us?
Medical, Dental and Vision insurance
Company paid holidays
401k with company match
Job Details
Job Details
This role will be instrumental in maintaining our high standards of customer satisfaction and service delivery. The successful candidate will be responsible for managing all aspects of our customer service department, including but not limited to, order fulfilment, customer relations, and complaint resolution. This role requires a proactive individual with a strong background in food manufacturing and customer service management. The role also demands proficiency in CPG, Food, ERP, EDI, OTIF, relationship, communication, excel, and supply chain management.
Responsibilities
- Oversee and manage the entire customer service department to ensure smooth and efficient operations.
- Develop and implement customer service policies and procedures to improve service delivery and customer satisfaction.
- Manage customer relations, addressing complaints and concerns promptly and professionally.
- Collaborate with sales, production, and supply chain teams to ensure OTIF (On Time In Full) delivery of orders.
- Utilize ERP and EDI systems effectively to manage customer orders and inventory.
- Maintain strong relationships with key customers, vendors, and internal stakeholders.
- Monitor and analyze key performance indicators (KPIs) and customer feedback to identify areas for improvement.
- Provide regular reports to senior management on customer service performance.
- Train and mentor customer service team members, promoting a culture of excellence and continuous learning.
- Ensure compliance with food safety regulations and company policies.
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
- A minimum of 5 years of experience in a customer service management role within the food manufacturing industry.
- In-depth knowledge of CPG (Consumer Packaged Goods), Food, ERP (Enterprise Resource Planning), EDI (Electronic Data Interchange), and OTIF (On Time In Full) principles.
- Strong relationship management skills with the ability to build and maintain positive relationships with customers and internal teams.
- Excellent communication skills, both written and verbal.
- Proficient in Microsoft Excel and other data management tools.
- Strong understanding of supply chain management in the food manufacturing industry.
- Ability to manage and lead a team effectively, promoting a positive and productive work environment.
- Exceptional problem-solving skills with a focus on customer satisfaction.
- Ability to work in a fast-paced, deadline-driven environment.
Want to learn more about this role and Jobot?
Click our Jobot logo and follow our LinkedIn page!
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Other -
Industries
Advertising Services, Technology, Information and Internet, and Marketing Services
Referrals increase your chances of interviewing at Jobot by 2x
See who you knowGet notified about new Senior Customer Service Manager jobs in Chicago, IL.
Sign in to create job alertSimilar jobs
People also viewed
-
Contact Center Manager
Contact Center Manager
-
Senior Director of Customer Service
Senior Director of Customer Service
-
Director of Customer Care
Director of Customer Care
-
Customer Service Support Manager
Customer Service Support Manager
-
Manager, Customer Success Management
Manager, Customer Success Management
-
Treasure Coast - Sr. Customer Service Manager
Treasure Coast - Sr. Customer Service Manager
-
Director, eCommerce Customer Service Quality Workforce Management
Director, eCommerce Customer Service Quality Workforce Management
-
Senior Manager, Customer Service
Senior Manager, Customer Service
-
Director, Customer Service
Director, Customer Service
-
Senior Customer Service Manager
Senior Customer Service Manager
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub