Customer Service Manager
Customer Service Manager
Pella of West Michigan
Grand Rapids, MI
See who Pella of West Michigan has hired for this role
We are looking for a Project Coordinator Manager to lead our Project Coordinator team. This position is based in our Grand Rapids office and supports the team, while assisting homeowners, builders, installers, and our sales team to coordinate window and door delivery, service and installations. This is the person who thrives on juggling multiple projects and tasks at the same time and feels accomplished when a project comes together.
Project Coordinator Manager Responsibilities and Duties
- Training and mentoring new Project Coordinators
- Serving as the day-to-day point of contact for the Project Coordinators
- Managing the performance of the Project Coordinator Team, ensuring internal and external customer service standards are consistently upheld
- Develop new processes to increase efficiencies in the Project Coordinator team
- Scheduling installations, delivery, service and order verification by coordinating dates & times with Sales Reps, Homeowners, builders, site superintendents and Installers via phone call, text, and email
- Collecting payment from customers
- Responding to and resolving customer concerns/complaints
- Confirming that all customer requirements have been met and well documented
- Using and training on Pella proprietary software to complete all parts of the job
Benefits
- Great benefits including medical, dental, vision, LTD, Life insurance and a 401k match!
- The opportunity to join our company as we experience record growth
- A fun and successful team culture that was voted in 2019 - 2022 as a Best & Brightest Company to work for in West Michigan! – see links below to watch our videos and learn more!
The Project Coordinator Manager position plays a critical role in our customers’ experience as they go through the window & door purchase and installation process. Your work will make a significant impact!
Learn more about us!
- Pella By Horne in a word: https://vimeo.com/565640311/d21a394099
- Our Culture: https://vimeo.com/568574292/226fd8e61f
- How We Care: https://vimeo.com/580919912/0e0529bb95
Keywords: Administrator, Admin Assistant, Administrative Assistant, Executive Assistant, Scheduler, Logistics Coordinator, Project Coordinator, Project Manager, Office Manager, Senior Project Manager, Senior Project Coordinator, Project Coordination, Customer Support Manager, Customer Service, Customer Service Manager
Job Type: Full-time
Salary: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Project Management, Customer Service, and Administrative -
Industries
Construction, Wholesale Building Materials, and Consumer Services
Referrals increase your chances of interviewing at Pella of West Michigan by 2x
See who you knowFeatured Benefits
Inferred from the description for this job
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Medical insurance -
Dental insurance -
Vision insurance -
401(k) -
Paid maternity leave -
Disability insurance
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