Goodyear Belts by Adventry Corp. is seeking a dedicated Customer Service and Logistics Representative to join our team in the industrial and automotive industry. As a leading manufacturer and distributor of the Goodyear Belt brand, we are committed to delivering exceptional products and services to our clients. At Goodyear Belts by Adventry Corp., we value energetic, dynamic, ambitious, and focused individuals who are passionate about providing top-notch customer service.
In this role, you will be responsible for managing customer inquiries, processing orders, and coordinating the logistics of product delivery. You will work closely with our sales team, warehouse staff, and external carriers to ensure timely and accurate shipment of our products. As a Customer Service and Logistics Representative, you will have the opportunity to contribute to the success of our organization and make a positive impact in the industry.
Responsibilities
Handle customer inquiries and provide exceptional customer service via phone, email, and other communication channels
Process customer orders accurately and efficiently
Coordinate with internal teams and external carriers to ensure timely delivery of products
Resolve any issues or complaints regarding orders, shipments, or product quality
Maintain accurate records of customer interactions and transactions
Collaborate with the sales team to meet customer needs and achieve sales targets
Assist with inventory management and maintain stock levels at optimal levels
Contribute to continuous improvement efforts to enhance customer service and logistics processes
Requirements
Prior experience in customer service and logistics roles
Exceptional communication and interpersonal skills
Strong organizational and multitasking abilities
Attention to detail and accuracy in order processing and logistics coordination
Ability to resolve customer issues in a professional and efficient manner
Proficiency in Microsoft Office Suite and other relevant software
Knowledge of ERP systems and logistics software is preferred
Ability to work effectively in a fast-paced environment
High school diploma or equivalent required, bachelor's degree is a plus
Benefits
Comprehensive Company Benefits Package available - medical, dental, vision, 401(k), vacation, sick time.
Seniority level
Entry level
Employment type
Full-time
Job function
Supply Chain
Industries
Primary and Secondary Education and Non-profit Organizations
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