Corporate Trainer 24-076

Job Description

Corporate Trainer

Job Announcement No: 24-076

Vacant Position(s): 1

Department: Compliance and Auditing

Applications Accepted through Sunday, July 28, 2024.

Salary Range: $57,241.80 ($27.52/hr.) – $88,732.80 ($42.66/hr.)

Grade: 109

Hours: 8:00am – 5:00pm (Flexible)

Position Summary

Responsible for the effective development, coordination and presentation of training and development programs for all associates. Assists the Customer Service Department in developing, coordinating and presenting specialized training. Develops, coordinates, and presents training on corporate-level software platforms for financial management and customer service. Serves as a specialist in the planning and execution of instructional and/or research assignments. Conducts needs assessments and development of measurement instruments for instructional assignments.

Essential Functions

• Conducts needs assessments/instructional analysis to ensure conformity with mission training objectives and develops training plans as needed.
• Applies a systematic process for analyzing human performance gaps, operational performance gaps and for closing them.
• Designs, develops, implements and evaluates training and development initiatives aimed at improving business metrics using instructional design standards and competencies. Ability to implement training that is engaging and effective in achieving learning outcomes.
• Focuses on supporting and providing the Customer Service Department with specified training programs for CSRs, Dispatchers, etc. as determined by a needs analysis and in consultation with management.
• Focuses on supporting and providing specified training programs for company-wide computer software programs as determined by a needs analysis and in consultation with management.
• Confers with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
• Develops and coordinates a company-wide training schedule for associates to ensure consistency in training across the company (such as Leadership Training Academy). Works with specific departments as necessary to help them develop and maintain regularly required training.
• Formulates teaching outlines and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.
• Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works.
• Conducts training sessions covering specified areas such as on-the-job training, refresher training, etc.
• Tests trainees to measure progress and to evaluate effectiveness of training.
• Reports on progress of employees under guidance during training periods.
• Manages and maintains the Training Management System including training rosters, entering attendance and trainee records, running reports, etc.
• Develops strong relationships with internal customers to develop course materials and receive feedback.
• Develops and monitors spending against the training budget.
• Exemplifies the desired culture and philosophies of the organization.
• Works effectively as a team member with other members of department staff and management.
• Develops and updates procedure documentation for internal use.
• Regular attendance is required.
• Job performance must conform to all CWS policies and procedures.
• Specific knowledge of CWS Environmental Management System Policy and Procedures.
  

Additional Duties

• May represent CWS or the Compliance Department in interdepartmental meetings, on committees, on project teams, and in related professional conferences or workshops as assigned by management.
• Performs other related duties assigned.
  
  

Job Requirements

Physical Requirements, Activities, and Working Conditions

• Ability to effectively communicate in writing and verbally to include comprehension of complex oral and written instruction.
• Frequent sedentary work with extended sitting required. Occasionally positions self to exert up to 20 lbs. of force to lift and transport objects. Objects greater than 50 lbs. require a two-person operation.
• Frequently operates a computer and other office productivity machinery such as but not limited to a telephone, calculator, fax, copier and calculator.
• Ability to operate and maintain a motor vehicle.
• Must be able to wear Personnel Protective Equipment (PPE) as defined in the Job Safety Analysis (JSA) to perform the required essential functions.
  
  

Education and/or Experience

• Bachelor’s degree in education, training & development, business or a related field and two (2) years’ experience in the fields of accounting and finance, customer service, training and development or related field; or a combination of education and experience to equal eight (8) years of professional experience.
• Experience in training as a professional trainer/teacher/instructor (at least 2 years preferred.) Knowledgeable in a variety of training development methods and delivery techniques.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to function independently in a multi-task environment, as well as part of a team.
• Must demonstrate strong planning and organizational skills.
• Must demonstrate a working knowledge of written and verbal communications skills, personal computer and related software applications.
• Prior work record indicating dependability and conscientiousness.
  
  

Licenses, Certifications, Registrations

• There are no special designations for this position.
  
  

Training Needs

• OSHA and Departmental safety training as required.
• Skills Based Training
• Standard Operating Instruction (SOI) per department requirements
• ISO 14001 standards for department and company.
• See Department Competency and Training Matrix for this position.
  
  

Potential Career Path

ELIGIBILITY FOR PROMOTION TO VARIOUS POSITIONS THROUGHOUT THE COMMISSION DEPENDS UPON INDIVIDUAL QUALIFICATIONS, AND NOTED JOB PROGRESSIONS ARE NO GUARANTEE OF CAREER PATH TO THESE OR ANY OTHER JOB(S) AT THE COMMISSION.

• Assistant Director of Human Resources
• Director of Human Resources
• Director of Compliance and Audit Services