Angeion Group is a Class Action Settlement Administrator that provides fiduciary and administrative services on behalf of the Courts and litigants in class action lawsuits. This includes notifying class members of the opportunity to file a claim, receiving and processing claims, disbursing payments to eligible claimants, and providing regular status reports to the parties. Angeion Group’s Contact Center provides first-level support to class members who require assistance filing claims or receiving disbursements.
This position is onsite in the Philadelphia office 5 days a week. Here you will be part of a team of unique and caring individuals. Not to mention the free lunch on Wednesdays!
The essential functions include, but are not limited to the following:
Conducts day-to-day communication with class members for multiple cases as assigned
Provides back-up and support for day-to-day communication with class members for cases assigned to others, as needed
Professionally and expertly conducts telephone communication with class members, ensuring class members receive timely and accurate information that meets their needs
When necessary, Reviews each assigned email inbox daily, providing satisfactory responses to each class member’s email
Work effectively with Contact Center Manager to ensure escalated class member situations are resolved in a timely manner
Independently handles all day-to-day administrative responsibilities associated with each assigned case
Handles sensitive information and data for special cases concerning secure information, as needed
Proactively reviews and understands all documentation associated with each assigned case
Handles tasks requiring strong attention to detail after completing extensive training
Assists with training of individuals in administrative roles, upon request of manager
Communicates regularly and effectively with all colleagues
Meets regularly with managers to provide feedback and facilitate communication
Adheres to all business processes while performing tasks
Able to take on new tasks and responsibilities as needed
Performing other work-related duties as assigned by management
Qualifications include:
Customer service experience required
Must be able to come into the office 5 days a week
High School Diploma or equivalent
Excellent communication skills including active listening
Service-oriented and able to resolve customer grievances
Demonstrated ability to independently prioritize tasks
Ability to organize and manage multiple priorities
Ability to multi-task and manage time effectively
Excellent organizational skills with an eye for details
Ability to be flexible to adapt and act quickly when urgent matters require it
Display the technical skills necessary to perform all job functions
Project a positive, professional image toward clients, vendors and staff in all interactions and situations
Follow all company rules, policies and practices as contained in the Employee Handbook or as outlined by the company’s CEO/senior management
Must be able to work independently and within a team and possess a positive, "can-do" attitude
Must have strong customer support orientation (for internal/external customers) and demonstrated professional demeanor
Maintain all client, company, and employee information as confidential and share only on a need-to-know basis