Come join our team at the Department of Labor, Licensing and Regulation (LLR) where you will experience work-life balance, great benefits, and an exciting career that supports the Agency’s mission to make South Carolina a safe place to work and live.
Responsibilities
You will serve as a Complaint Analyst to timely review, analyze, and process complaints received by the Agency.
You will conduct legal research and utilize critical thinking skills to determine if a licensing violation has been implicated and/or if an investigation should be initiated according to applicable laws and regulations.
You will prepare responses and legal justification to a complainant if the complaint was not assigned for an investigation and/or refer the complainant to the appropriate authorities if the complaint is outside of the Agency’s jurisdiction.
You will communicate with the public regarding the complaint intake process and respond to inquiries received.
You will update all complaint activities and supporting documentation within the applicable Agency systems and tracking mechanisms.
You will perform other duties as assigned such as participating in special projects, gathering statistical data, analyzing data, and compiling reports.
Minimum And Additional Requirements
Minimum Qualifications
A bachelor's degree and relevant program experience.
Preferred Qualifications
A Juris Doctorate and/or legal and regulatory experience.
Excellent critical thinking skills.
Ability to interpret and apply laws, policies, and procedures.
Knowledge of legal processes and ability to conduct legal research.
Excellent verbal and written communication skills.
Proficient use of computer programs and software.
Ability to establish and maintain effective working relationships.
Other Requirements
Position works in an office environment with extended periods of sitting and standing.
Occasional work outside of normal office hours.
May be required to lift, carry, move and/or position objects weighing up to 20 lbs.
Daily filing, data entry, telephone and computer use.
Additional Comments
Benefits Offered
The South Carolina Department of Labor, Licensing and Regulation offers an exceptional benefits package for FTE positions that includes:
Health, dental, vision, long term disability, and life insurance for employee, spouse, and children
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental Leave
State Retirement Plan and Deferred Compensation Programs
Seniority level
Entry level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Government Administration
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