Client Relationship Manager (2024-3053)

Prolink is an innovative workforce solutions leader with a national presence. As a people-centric and results-driven business, we strive to provide a world-class experience to every member of the Prolink Family — our clients, external talent, and internal team. With this mission at the forefront, we have experienced tremendous growth in the past several years. We are continuing to expand and diversify our talent throughout the country, and are looking for a leader on the west coast to be a key part of our strategic plan to grow to $5B. Prolink offers remote work balanced with in-person opportunities to enhance training, culture and performance. We are committed to intentional connectivity and an energy-positive culture to ensure every member of the Prolink Family has the opportunity to succeed personally, professionally, and financially today and tomorrow.

JOB SUMMARY

The Client Relationship Manager (CRM) I position is within Prolink’s Operations and Sales departments and partners with key stakeholders to manage client fulfillment, retention, and growth by providing a world class experience to direct local, direct national, or VMS account(s).

RESPONSIBILITIES

● Act as a liaison between each account and internal stakeholders to ensure high levels of client satisfaction

● Retain and grow volume within existing accounts

● Provide support to set fulfillment team goals

● Perform simple financial calculations and implement simple cost-saving strategies

● Seek support to conduct basic competitor research and analysis

● Coordinate client QBRs and internal client meetings

● Achieve performance targets for a portfolio size up to $100 million with up to 100 Talent on Assignment (TOA) as defined through weekly, monthly, quarterly, and annual metrics

● Perform other related duties as assigned

REQUIREMENTS

Must be based in Mountain, Pacific, or Hawaiian time zones.

● Willing and able to travel as needed

● 2+ years of experience in staffing industry

● Knowledge of staffing industry business models and trends

● Basic understanding of financial management, workforce solutions, and data-driven decision-making

● Excellent communication, relationship building, and customer service skills

● Able to learn new concepts and effectively apply them

● Able to work with others to solve problems

● Able to be flexible and adaptable to meet tight deadlines, deliver results, and quickly pivot based on shifting priorities in a fast-paced work environment

● Able to use a variety of business or technical programs to complete tasks

● High level of integrity, motivation, accountability, perseverance, and alignment with Prolink’s values

● Requires occasional travel to Hawaii

PREFERENCES

Sales or account management experience. Familiarity with vendor management and applicant tracking systems. Candidates with additional and relevant experience, education, licensing, or certification beyond the role’s requirements and/or specific to the nature of Prolink’s business will be given additional consideration in the candidate selection process. If all minimum requirements are met, candidates with unique and/or diverse qualifications will also be given additional consideration.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by federal, state, or local law.

#internal