Care Coordination Program Manager

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  
  
  

Benefits/Perks

• Medical, Dental, and Vision Insurance
• Life Insurance
• Disability Insurance
• 403b
• PTO
• Paid Holidays
• Flexible Spending Account
• Employee Assistance Program
  
  
  

Company Overview

Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community such as 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults as well as outpatient services such as medication management, case management, and counseling.

Job Summary

The Care Coordination Program Manager ensures quality programming and management of MHRC Care Coordination Outreach and Care Transition services for individuals with serious mental illness or co-occurring disorders to effectively assist them in establishing a connection to, and accessing the services and supports needed to successfully transition from acute care settings to less restrictive community-based levels of care and on an ongoing basis.

Responsibilities

Program Management:

• Obtains and acquires working knowledge of the most current Florida Administrative Code, 65E-4, Chapters 394 and LSF Health System (LSF) guidance documents to ensure compliance with all requirements.
• Develops relationships and coordinates services that improve the effectiveness and efficiency of the behavioral health system.
• Supervises the direct operations of care coordination and transition services ensuring required services are provided and progress is monitored for individuals enrolled in these services.
• Implements established policies and procedures by incorporating evidence-based practices as a component of service provision to assist individuals in achieving wellness and establishing a path for recovery.
  
  
  

Clinical:

• Provides community-based outreach to individuals and service providers at crisis points in the system, inpatient/psychiatric facilities, jail, and State Mental Health Treatment Facilities.
• Reviews the LSF high utilizer list and identifies individuals with three or more admissions to the CSUs.
• Maintains contact with local Psychiatric Hospitals to ensure Care Coordinators assist in providing on-site services for successful services linkages for individuals leaving their units.
• Works closely with the housing specialist to identify safe and affordable housing options and identify strategies to develop new resources.
• Collects and presents information during LSF staffings to address specific individual challenges and share overall program accomplishments.
• Works closely with individuals, interested family members when authorized, treatment facility service/treatment teams, local mental health provider agency staff, LSF, DCF, and placement sites to coordinate appropriate community placements and discharge aftercare plans for individuals being discharged from the CSUs. Intervenes when necessary to resolve issues among stakeholders to ensure the process moves forward in a timely manner.
• Ensures warm hand-offs are facilitated to community-based services upon transition to another level of care.
• Assesses and screens individuals for care coordination, care transitions, and housing services.
• Directs and coordinates admissions into care coordination and transition services ensuring each individual’s needs are assessed and appropriate services are provided.
• Ensures ongoing assessment of each individual’s needs and progress in addressing and satisfaction with services is assessed and documented.
• Ensures appropriate follow-up contacts are made for missed aftercare and other appointments to access services through engagement and outreach.
• Provides direct service, serves as clinical back-up, and accompanies care coordinators on home visits as needed.
• Attends treatment team meetings or staffings with, or in the absence of, the care transitions or care coordinator.
• Provides consultation as a resource person to resolve system issues among stakeholders to ensure resolution of challenging situations.
• Provides education about services provided by MHRC, mental illness, recovery, and community resources.
  
  
  

Administrative:

• Compiles and submits monthly program reports and other reports as assigned including those related to staff productivity.
• Maintains a system to track hospitalizations and other identified data both pre and post enrollment to demonstrate program outcomes.
• Provides information on care coordination and transitions services through public presentations, program brochures, and other forums.
• Attends and participates in local meetings and conference calls on care coordination to remain current on issues, activities, and trends.
• Assists in the development and monitoring of care coordination and care transitions budgets, as applicable.
• Provides administrative coverage as assigned.
• Completes time sheets and leave requests within scheduled time periods.
• Conducts case reviews to determine continued eligibility.
  
  
  

Qualifications

• In order to be considered, a candidate must have a Bachelor's Degree in Social Work or a related Human Services field from an accredited university or college (a related Human Services field is defined as one in which 30 hours of course work includes the study of human behavior and development), three years of experience working with adults experiencing serious mental illness, and one year supervisory experience.
  
  
  

OR

• Master’s degree from an accredited university or college with a major in counseling, social work, psychology, criminal justice or a related Human Services field (a related Human Service field is one in which major course work includes the study of human behavior or development), one year experience working with adults experiencing serious mental illness and one year supervisory experience required.
• Proficiency in the RBHS/MHRC Electronic Health Records (EHR) and Patient Information System demonstrated within three months of employment.
• Proficiency in Microsoft Office, Outlook and use of the Internet required.
• Must meet Frequent Drivers requirements, including a valid Florida driver’s license, and insurance coverage equal to or exceeding 50,000/100,000/50,000 split limits.
• Requires the ability to travel to satellite facilities, community agencies, and to make contact with individuals by performing home visits or community outreach.
• Strong communication skills are essential and this individual must be able to interact appropriately with internal and external customers, including patients, families, caregivers, community service providers, supervisory staff and other department professionals.
  
  
  

Position Details

This position is a Full Time Days position.

Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.