Assistant Operations Manager

Job Description

We are currently looking for an organised and enthusiastic Assistant Operations Manager to join our friendly office team in North Acton to help support our office and driver teams and the smooth running of our Operations.

Description

First Mile is London’s leading recycling service, helping over 30,000 locations in London. We need an amazing and efficient person to join the team to help coordinate our drivers and fleet to ensure the operations side of our business runs smoothly.

This is an amazing opportunity for someone to join our thriving Operations team. You will need Operations/logistics experience but you will need to be organised and great with administration skills.

The Job

The Operations Assistant Manager (AOM) will support the Operations Manager in ensuring the efficient functioning of the department. Based in Park Royal, the AOM will oversee daily operations of the depot, including staff levels and performance, as well as liaising with other departments to ensure seamless service delivery to our customers.

Key Responsibilities

Maintaining Staff Levels

• Analysing staffing levels across the operations function to ensure the optimum level of staff to deliver both profitability and performance
• Recruiting the best people into the company following the Company recruitment process
• Managing office coverage to ensure our drivers are fully supported. (including the allocation of overtime)
  
  

Managing Performance

• Line management of the office-based supervisor team
• Training the supervisory team to deliver their best work
• Monitoring driver performance trends and anomalies and following up on these with action plans/processes
• Carrying out investigation and disciplinary processes where required
  
  

Daily Operations

• Coordinate daily departmental activities.
• Ensuring relevant systems are maintained and up to date e.g. Managing Salesforce administration.
• Providing operational support across all operations departments and locations, including collection, delivery, and the sack sorting facility.
• Building and maintaining relationships and open communication with other departments across the business e.g. Customer Success and Sales
• Ensure health and safety processes are in place and maintained.
  
  

Project work

• Assist in the development and modernisation of departmental processes.
• Contribute to the overall growth of the business and the operations team.
  
  

Essential

Skills and Experience:

• Knowledge of logistics.
• Excellent attention to detail.
• Strong organisational skills.
• Proactive and positive attitude.
• Excellent communication and relationship-building skills.
• Good initiative
• Strong working knowledge of performance management and disciplinary processes
  
  

Desirable

• Knowledge of the waste industry.
• Experience with CRM systems.
• Proficiency in Excel.
  
  

Operations runs 24/7 so whilst this role is 45 hpw and mostly during office hours, there will be a requirement to work some late and early shifts and the occasional weekend.

Benefits

• A £60 a month allowance to spend on you. If you want a gym membership, loads of cookies, to pamper yourself or to pay for a flight it is totally up to you.
• Discretionary Company bonus scheme
• Enhanced maternity/paternity scheme
• Regular company parties and events
• Employee recognition at our town hall events
• Company pension
• 25 days holiday (plus bank holidays) as well as an extra day for each complete year of
• service.
• But most importantly, a fun, positive, collaborate workplace in which you can learn,
• working for a rapidly growing, multi award-winning business in a sector that has never
• been more important.
  
  

We are an equal opportunities employer. What this means to us is that we value and understand the significant benefits of having a diverse workforce, so we welcome all to apply.