The Assistant Manager supports the Property Manager in management of day-to-day operations. They oversee the financial management of the property by ensuring that delinquency is collected, and records are kept up to date. They, additionally, spearhead property maintenance by ensuring that work orders and make-readies are completed efficiently.
Principal Responsibilities
Serves as Second-in-Command for property in the absence of the Property Manager
Assists with the recruitment, onboarding, training, and development of onsite employees
Oversees administration of accounting functions for the property including maintenance of financial records and resident ledgers
Communicates with all residents and ensures that delinquency is collected in a timely manner through regular notices, lockouts, and evictions as required
Conducts financial-move-outs by walking apartments and ensuring deposits are effectively processed
Processes all deposit and refund requests by collaborating with corporate office for execution
Responds to inquiries from prospect and current residents regarding property services, accounts, etc.
Leads make-readies process and walk units to ensure turnover is completed in a timely fashion
Manages maintenance department and coordinate work order requests with appropriate staff or vendors
Monitors rehab projects on property and ensure timely execution
Other duties as assigned
Minimum Qualifications
Education: High School or GED
Experience: Minimum two (2) years of related property management experience with multi-family
License/Certification(s): None
Knowledge/Skills/Abilities
English/Spanish fluency
Effective interpersonal relationships, communications, and customer service skills
Technologically savvy; Proficient with Microsoft Office Suite; some experience using property management software preferred (proficiency with Entrata is a plus)
Demonstrates the ability to lead onsite property management employees
Knowledge of applicable federal, state, and city regulations involving Fair Housing, health and safety policies and procedures, and other aspects of residential, and multi-family property management
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Real Estate
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