Reporting to the Director of Pacific Recreation, the Assistant Director, Pacific Recreation – Member Services and Operations, is responsible for providing leadership, independent judgement, management decisions and direction in the assigned program areas for all University of the Pacific campuses: Day to day facility operations, Member Services, Guest-related functions, and Scheduling of all facilities.
As a Staff Member Of Pacific Recreation What We Do, How We Do Things, And What We Believe Are Built Around These Four Key Goals
Be a Driver of Student Success: Create programs and services that support student success both academically and in their overall well-being.
Promote a Healthier Campus: We are committed to creating a healthier campus environment through various fitness and well-being programs, encouraging healthy lifestyle choices among the university community.
Inspire the UOP Community to Move. Play. Explore: This is the core belief of Pacific Recreation, emphasizing a holistic approach of lifelong well-being. We intentionally provide a diverse array of programs, services, and activities for different people.
Collaboration and Partnerships: Collaboration with other departments and organizations may involve initiatives to expand the impact of recreation programs and create synergies across the university community. We can do more together.
These focus areas align with Pacific Recreation’s vision and mission to provide a wide range of programs and services to meet the diverse needs of the University of the Pacific community, including Stockton Community, undergraduate students, graduate students, faculty, and staff.
Day-to-Day Facility Operations
Oversee the maintenance and cleanliness of all Pacific Recreation Facilities (Fitness Centers, Fields, Main Gym, JL Gym, and Pickleball/Padel Courts).
Submits workorders to Physical Plant to ensure the upkeep and cleanliness of Pacific Recreation’s Facilities.
Manage our Facilities’ calendar and prioritize reserving space for Recreation programs.
Serve as Pacific Recreation’s Facilities’ lead contact.
Work with the Assistant Director of Fitness and Wellness to ensure that all fitness equipment is working properly.
Maintain records associated with all areas.
Ensure policy and procedure compliance in each area.
Work with the Pacific Recreation team to ensure facilities are reserved for Recreation Programs.
Programming
Lead programming efforts for membership appreciation, gaining new members, equipment rentals, and fitness/wellness education.
Lead and organize recreation student staff programming. Coordinate with managers to create and execute their event ideas.
Assist with Recreation Special events such as Rec Week, Rec Fest, Move. Play. Explore. Day., etc.
Assist with informal recreation offerings (Noonball, Open Rec, Pickleball/Padel, etc.)
Support other Recreation Prostaff in their programs.
Member Services
Oversees all membership service sales, locker rentals, equipment rentals, facility tours, and marketing of member services.
Oversee all membership documents including waiver management, payroll deduction and others.
Oversee the cashier and other point of sale devices.
Primary contact and respondent for all member relations, concerns, and feedback.
Maintains our general equipment checkout inventory.
Coordinate member appreciation initiatives.
Coordinate all conduct and reinstatement meetings for the assigned areas, including exercising independent judgement determining outcome of all meetings determining participant eligibility and sanctions.
Serve as Pacific Recreation’s Fusion Lead and department specialist.
Student And Staff Leadership
Supervise and provide direction to over 25 student staff
Hire, train, and coach student employees, temp casual employees, and volunteers.
Work with Recreation team to ensure all facilities, programs, and events are properly staffed.
Develop staff through workshops, training, and recognition programs.
Provide direction to the student interview team.
Engagement And Outreach
Develop marketing strategies and work with marketing team to engage students, faculty, alumni, and staff.
Attract new members and retain current members.
Ensure that members are appropriately informed of upcoming events, maintenance closures, facility improvements, etc.
Collaborate with campus partners to identify and establish opportunities for partnerships and sponsorships to enhance program offerings.
Budget Management
Assist in managing budgets for Fitness Center Operations, Member Services, and Facilities.
Recommend decisions to ensure effective fiscal management.
Works with the Business Manager for Campus Life to ensure all University policies are followed and ensure timely processing of all fiscal documents.
Risk Management And Safety
Assess, evaluate, and mitigate risk for program area through direct supervision and management; implement policies and procedures; maintain accurate records; create various reports, and contract agreements.
Coordinate CPR/First Aid/AED classes.
Oversee emergency action plans for all Pacific Recreation Facilities.
Assessment And Reporting
Monitor, evaluate, and assess the effectiveness of each area.
Implement modifications based on feedback.
Other Duties Assigned
Assist with other department events.
Fulfill additional responsibilities as directed by the Executive Director, Campus Life.
Participates in Division of Student Life events as requested.
Represents Pacific Recreation while working with all Student Life and Campus partners.
University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty and staff.
This position serves as Campus Security Authority (CSA) as outlined by the Clery Act. CSAs have federally mandated responsibilities to report crimes that are reported them.
If you have any questions, please email Kolby Castillo, Director of Recreation kcastillo@pacific.edu
Minimum Qualifications
Bachelor’s Degree in social science, public health, higher education, sports administration, recreation, exercise science or related field.
Two (2) years of progressive experience in Collegiate Recreation in these areas: Facilities, Membership Services and/or Operations.
One (1) year of proven ability to lead and supervise staff, supervision or leadership of collegiate recreation programs, services and/or facilities.
One (1) year of demonstrated progressive responsible facility management experience within campus recreation or equivalent experience in another recreational setting.
Standard CPR/First Aid Instructor Certification (to be obtained within three (3) months of employment).
Preferred Qualifications
Master’s Degree in student personnel, higher education, sports administration, recreation, exercise science, or related field.
Experience with Innosoft Fusion membership management software and Connect2Concepts Facilities Management software.
Strong knowledge of program development programs.
Demonstrated experience in student recreation centers, student activities, student life or student development.
Involvement in professional societies and organizations.
Knowledge of personnel management and budgeting.
Ability to direct management goals, to facilitate change and create innovative programs.
Interpersonal skills that facilitate collaborative and cooperative environments.
Consistently demonstrate good judgment and decision-making abilities.
Positive attitude, proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.
Experience and sensitivity in working with people of diverse backgrounds and cultures.
Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
Ability to engage and integrate culturally responsive practices and knowledge in their work.
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About University Of The Pacific
Pacific Recreation:Our vision is our Pacific Community will have a foundation for life-long wellbeing through our idea of Move, Play, and Explore. Pacific Recreation is the campus recreation program at the University of the Pacific. The department is responsible for meeting the recreational needs of the Stockton campus while providing support to the Sacramento and San Francisco Campuses. Programs for the department including Tiger X Classes (Group Fitness Classes), Personal Training, Intramural Sports, Sport Clubs, Tiger Escapes (Outdoor Adventures), Informal Recreation, Special Events, Wellness Initiatives, and the Baun Fitness Center. Facilities utilized by the department include the Baun Fitness Center, Brookside Field, Gardemeyer Field, Main Gym and Janssen-Lagorio Gym. University of the Pacific:Pacific has three unique campuses across northern California. The largest campus is found in Stockton in the heart of the Central Valley. The 175-acre campus is regularly ranked as one of the most beautiful college campuses in America. As the only college on the West Coast that uses collegiate gothic architecture, the Pacific campus conjures up images of the brick-and-ivy campuses s...een at traditional East Coast colleges, and the soothing tones of the carillon bells help create a truly special work environment. The campus also is home to the Faye Spanos Concert Hall, where employees can enjoy the work of students from the Conservatory of Music and guest artists. Employees also can enjoy watching Division I athletic competitions. Pacific is a member of the West Coast Conference and has 17 D-I sports.