The Parks Division provides planning, development, operation, maintenance, and rehabilitation of City parks and open spaces. The Recreation Division provides classes and programs for all ages and abilities. We aim to promote the use of safe, clean, and attractive facilities for enjoyment and quality of life for all ages and abilities. The Cemetery Division maintains 33,000 internment sites in a peaceful public park.
The Position
Providing customer service at Recreation Facility Front Desk (CRC, YAC, Senior Center, Reed & Grant Sports Park, Warburton and ISC Pools). The job responsibilities include data input, processing program registrations, opening and closing the desk reception area and keeping accurate records of daily sales. Daily check in of patrons, adhering to established protocols and ensuring the safety of customers as they enter and exit the facilities. Work assignment shifts will include, days, evenings and weekends.
As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants
The Recreation Office Assistant has an emphasis on performing a variety of clerical and customer service duties at a recreation facility. An incumbent in this classification is responsible for demonstrating a high level of customer service while performing basic clerical duties including financial transactions, maintaining documents, and assisting others. Assignments are generally limited in scope, contain fairly routine duties, and are performed within a procedural framework established by higher-level employees.
THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESDIES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW.
Typical Duties
Each position in this classification may not include all the duties listed below, nor do the examples cover all duties that may be performed.
Under General Supervision
Greets employees, visitors, and the public, assisting with routine inquires and requests and providing a high level of customer service
Answers telephone calls, providing routine information, taking messages, and routing calls to the appropriate destination
Maintains and updates records including attendance, inventory, and basic financial transactions; files and retrieves files, forms, inventories, logs, and other documents
Registers program and class participants; enters data into and retrieves data from standard business software, databases, and online systems; posts a variety of information on forms, records, reports, and files
Makes reservations for recreation facilities
Maintains office area; creates and arranges program displays
Orders, maintains, and distributes a variety of supplies and equipment; maintains and monitors invoices and purchase orders; maintains simple inventory records
Opens and closes facility in accordance with established procedures
Performs other related duties as assigned
Minimum Qualifications
EDUCATION AND EXPERIENCE
Minimum Requirements
Graduation from high school or possession of a GED; and
Six (6) months of general clerical or customer service experience; and
Must be at least 18 years of age at time of application
LICENSES AND/OR CERTIFICATES
Possession of a valid California Class C driver's license is desirable
Other Requirements
As a condition of employment, incumbents will be required to be fingerprinted in accordance with State of California law
Must be able to perform all of the essential functions of the job assignment
Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test.
Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.
Knowledge Of
Knowledge, Skills, and Abilities
Correct English grammar, spelling, and punctuation
Modern office practices, procedures, and methods, including filing and the operation of standard office equipment
Ability To
Operate personal computer hardware and software and a variety of standard office equipment
Communicate clearly and effectively in English in person, over the telephone, and in written correspondence
Demonstrate sensitivity, tact, and excellent customer service while interacting with others
Issue and follow oral and written instructions
Exercise sound and effective judgment within established guidelines
Organize, coordinate, and complete duties to meet scheduled deadlines
Perform routine arithmetic calculations
Prepare, maintain, and reconcile routine accounting and numerical records
Establish and maintain effective working relationships with those contacted in the course of work
Work in a team-based environment and achieve common goals
Lift and carry objects weighing up to twenty-five (25) pounds
Additional Information
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is continuous or open until filled: Applications will be reviewed on July 16, 2021 and on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed.
The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov .
Closing Date/Time: Continuous
Seniority level
Associate
Employment type
Full-time
Job function
Other, Education, and Training
Industries
Spectator Sports and Wellness and Fitness Services
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